Senior Account Manager - Digital Health
HUMAN VALUE S.R.L.
02 - Italia/Lombardia/Milano
5 gg fa

Context Our Client is Healthware Group, a global health innovation and technology leader providing transformational advisory and technology services for commercial, medical, and R&D operations of life-sciences and digital health companies, combined with design and development of digital medicines and digital therapeutics products.

Human Value is supporting one of the Account & Strategy Team based in Milan in identifying a brilliant Senior Account Manager who, reporting to an Account Director, will support international clients on their global or regional projects and will provide them with excellent service and care.

As a full service agency our account managers the Senior account manager will have to opportunity to work in an expansive variety of business areas including : Brand launches Patient support campaigns Digital campaign roll-out Market Access MCM Business operations advisory Sales support materials Medical Communications and HCP support materials Film, video and podcast creation Digital Therapeutics Market Research Role The Senior Account Manager will have full and extended responsibility over the activities of the role and across the various phases of projects and client relationships.

Account Management : Be the daily go-to-person and project lead Work with clients to set and meet delivery expectations Take responsibility for consistently monitoring active projects for clients, as well as being on the lookout for new opportunities Demonstrate confidence and contribute thoughtfully to internal and external meetings Help train, manage and mentor the team’s account executives Strategy Gain clients’ confidence and build a 360 view of the account Understand your clients’ objectives and priorities Think strategically and use a creative lens to connect the dots and align tactics with the clients’ goals Stay informed with pharmaceutical and digital news Project Management Track project budgets regularly and work with supervisor to manage scope Anticipate next steps and ensure adherence to process Partner with project managers and other colleagues to drive and support collaboration across the agency Requirements Master Degree, ideally in communication / marketing, economy, biology / pharmacy and / or other scientific pathway At least 5 years of experience in a similar role / same industry (brand launch experience is a plus) Interest in Digital Health Good knowledge of the MS Office package is a must, Project Management tools a plus Excellent level in English is a must On a personal point of view Client-oriented and inventive flexible and able to make things happen Strong team player Proactive in identifying and providing solutions to any potential problem Outgoing, helpful, approachable and ambitious Ability to collect, impart and discuss information and ideas in a compelling, collaborative, and effective way Ability to manage all account details and have a solution-oriented mindset Manage multiple priorities at one time delegating, prioritizing, and following through to accomplish tasks effectively

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