Service Manager
London Stock Exchange Group
13h fa

Service Manager

  • Milan, Italy
  • Role Purpose

    Manages service delivery for clients ensuring issues are resolved within agreed standards, working for a single client or multiple less complex clients.

    Role Responsibilities

  • Leads and manages the service team to deliver high quality services and solutions
  • Leads technology service incident root cause investigations to identify solutions to prevent re-occurrence
  • Co-ordinates with others to design and implement innovative services and solutions
  • Ensures activities are in line with operational budgets
  • Ensures accurate reporting is completed and communicated to relevant stakeholders.
  • Minimum Requirements

  • This can be either a People Manager or Individual Contributor role
  • Bachelors degree or equivalent in an IT related discipline
  • Financial awareness with experience of managing budgets
  • Strong stakeholder managing skills, with the proven ability to build effective working partnerships at all levels
  • Advanced negotiating skills within the context of high political sensitivity and conflicting interests.
  • People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture.

    We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers.

    We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

    A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee’s potential through personal development plans, training, coaching and mentoring.

    Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group ( We ) may hold about you, what it’s used for, and how it’s obtained.

    If you would like this information to be removed from the London Stock Exchange Group HR database, please contact workday lseg.

    com.If you choose to have your information removed, you will be removed as a candidate and we will not be able to progress your application for opportunities at the London Stock Exchange Group.

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