Customer Support Mine Monitoring
Leica Geosystems
Pisa, Italy
4 gg fa

Job Description

IDS GeoRadar, part of Hexagon, is a market leader in the development of cutting-edge technology, aiming to secure people’s safety in dangerous environments and to prevent risk hazards, through the monitor of mine slopes and infrastructures.

In IDS GeoRadar we bring together the brightest minds to create the most advanced radar technologies applications, across the globe.

We are looking for a Customer Support Specialist, at our HQ (Pisa).

As a Customer Support Specialist, you will be part of the Customer Care Mining team, that is an internal and external landmark for Technical Support, traveling worldwide and taking care of :

  • Post-sales support on IDS GeoRadar Mining products
  • Technical trainings and demos
  • Installation of the monitoring equipment at customer’s site
  • Creation and maintenance of user manuals and technical support procedures
  • Data analysis and reporting
  • Specifically, the field of application concerns the monitoring of the stability of opencast mine slopes and the measurement of vibrations, caused by blasting activities.

    Qualifications :

  • Master or Bachelor’s degree in Engineering
  • Fluent English
  • Spanish is a plus
  • Proficient with Microsoft Office tools
  • Excellent communication, organization, time management and problem-solving skills
  • Knowledge / experience in geological / geodetic monitoring
  • A previous experience in Customer Service is a plus
  • Specific knowledge / experience of the Interferometric radar technique is a plus
  • Why Join IDS GeoRadar :

  • This is an interesting opportunity to work within a multinational and high-tech company
  • It’s a dynamic job that offers you the opportunity to travel worldwide
  • You can work with several professionals
  • Our HQ is in Tuscany! From here you can easily reach the city center, the seaside, the airport and the train station
  • Job Family

    Customer Care (pre and post sales)

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