Concessions Key Account- NET-A-PORTER
Milan, IT
3 gg fa

NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands.

Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands.

Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product.

Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.

NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24 / 7, 365 days a year.

A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers.


NET-A-PORTER are now seeking a talented Concessions Key Account to join the team. Some of the essentials for you to know are :

Location : (Hybrid) Our offices in Italy (Milan or Bologna)

Department Size : 10

Reporting into : Concession Brand Project Manager

Here is a breakdown of what you’ll be doing :

  • Develop a solid and trusting relationship with the Brand
  • Work on operational tasks to support Brand integration
  • Coordinate with internal teams to integrate Brand, working with all departments involved
  • Perform strategic planning to improve Brand results
  • Provide support / Data analysis / insights / to ensure Brand improve their performance constantly
  • Support in documents / materials creation for Brand’s meetings
  • The type of person we are looking for :

  • 1-2 years of experience as a ecommerce / marketplace Account manager / Customer success manager
  • Ability to analyze data and sales statistics and translate results into better solutions
  • Excellent communication and negotiation skills
  • Ability to multitask, prioritize, and manage time efficiently
  • Self-motivated and self-directed
  • Excellent organization and planning skills
  • Degree in Business Administration, engineering or equivalent
  • Fluency in English is mandatory
  • From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary.

    If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

    YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply.

    We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

    If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

    Experience Level : Associate

    Workplace Type : Hybrid

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