Sales Support – Boutique Torino (Categoria Protetta - Legge 68/99...
Hermès
Torino, Italy
6 gg fa

Company

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses : since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects.

An independent family house that pursues its French artisan tradition : Hermès creates, sells and manufactures beautiful, useful and durable objects.

The company brings together more than 15.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 11 Stores present in the country.

Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country : 11 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

General Role

The Sales Support contributes to the business of the store and to the quality of service to customers by ensuring an optimal management of the store’s daily back-office operations to support selling teams : stock, after-sales, and back-office.

Main responsibilities

Main responsibilities

  • Receiving and processing all incoming products, including returns;
  • Labelling and sorting items by category;
  • Managing local and international transfers requests between stores;
  • Managing E-reservations, grouping products and checking deadlines
  • Managing store inventory accuracy;
  • Maintaining an accurate vision of stock in the system;
  • Organizing all stock spaces, ensuring tidiness and efficiency, in order to optimize flows and facilitate the Sales Team;
  • Effecting replenishment of products in every area, maintaining an organized environment;
  • Packaging and preparing product deliveries for all Métiers;
  • Email Marketing for customer.
  • Objectives / Goals

    The ideal candidate must have :

  • Experience of at least one year in a similar job or in store environment, preferably in companies operating in the Retail / Luxury Goods;
  • Fluency in Italian and English;
  • Proficiency with excel and IT Tools.
  • Profile

    Hermès engages positive and passionate people who own the following requirements :

  • Accuracy, punctuality, discretion and flexibility;
  • Good organizational skills;
  • Team Player mentality to build meaningful relationships and ability to work autonomously and in a dynamic environment;
  • Determination to be part of an innovative retail project, for which is required passion and motivation.
  • The research is addressed exclusively to people belonging to the legally protected status according to Law 68 / 99 art.1.

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