Technical Service SupportService
GEA Group
Italy, Parma
2 gg fa

Your responsibilities and tasks :

TSS - HOM is a unit of the Service department which, operating globally :

  • guarantees 2nd and 3rd level technical assistance towards the local Service organization
  • provides technical support for installation and commissioning on complex systems to support the local GEA Service or to end customers where there is no GEA organization in place.
  • Provides guidelines, new operating standards and Service procedures to local Service teams to ensure the best possible technical service to end customers
  • Operates as the only entry point for technical claims and complaints, monitors requests for technical assistance and initiates corrective actions through tickets from CRM (C4C).
  • proposes technical solutions to problems that emerged during the life cycle of the machines
  • Performs feasibility studies to respond to requests for modifications and retrofits of the installed base
  • Proposes, plans and performs technical training for those who work in the Service organization in collaboration with the GEA Learning Center
  • Your profile and qualifications :

    Profile of the candidate

  • The ideal candidate must have at least 3 years' experience as a service mechanic or similar roles (i.e. FAT / SAT expert or technical support) and possibly Help Desk experience.
  • Basic knowledge of industrial electrical engineering is also appreciated.

  • Instruction required : Secondary School Diploma in Mechanical Engineering or similar
  • Compulsory languages : English (written and spoken)
  • High technical and communication skills to interact with other departments (Technical Office, Spare Parts, etc.)
  • Ability to read and interpret technical drawings (mechanical and possibly electrical diagrams), use and maintenance manuals and spare parts manuals
  • Knowledge of the main IT applications : Excel, Word, Outlook.
  • Knowledge of SAP tool is also appreciated.
  • Availability for travel (mainly abroad) with a duration up to 10 continuous days and for approximately 50% of the annual working hours.
  • Personal skills and soft skills

  • Predisposition to group work and Problem Solving
  • Strong relationship skills within the GEA team and towards end customers.
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