Your responsibilities and tasks :
TSS - HOM is a unit of the Service department which, operating globally :
guarantees 2nd and 3rd level technical assistance towards the local Service organization
provides technical support for installation and commissioning on complex systems to support the local GEA Service or to end customers where there is no GEA organization in place.
Provides guidelines, new operating standards and Service procedures to local Service teams to ensure the best possible technical service to end customers
Operates as the only entry point for technical claims and complaints, monitors requests for technical assistance and initiates corrective actions through tickets from CRM (C4C).
proposes technical solutions to problems that emerged during the life cycle of the machines
Performs feasibility studies to respond to requests for modifications and retrofits of the installed base
Proposes, plans and performs technical training for those who work in the Service organization in collaboration with the GEA Learning Center
Your profile and qualifications :
Profile of the candidate
The ideal candidate must have at least 3 years' experience as a service mechanic or similar roles (i.e. FAT / SAT expert or technical support) and possibly Help Desk experience.
Basic knowledge of industrial electrical engineering is also appreciated.
Instruction required : Secondary School Diploma in Mechanical Engineering or similar
Compulsory languages : English (written and spoken)
High technical and communication skills to interact with other departments (Technical Office, Spare Parts, etc.)
Ability to read and interpret technical drawings (mechanical and possibly electrical diagrams), use and maintenance manuals and spare parts manuals
Knowledge of the main IT applications : Excel, Word, Outlook.
Knowledge of SAP tool is also appreciated.
Availability for travel (mainly abroad) with a duration up to 10 continuous days and for approximately 50% of the annual working hours.
Personal skills and soft skills
Predisposition to group work and Problem Solving
Strong relationship skills within the GEA team and towards end customers.