Job Description :
We are looking for a Automation System Engineer, with technical background and experience indesigning, developing and setting up the ITOM platformsas a foundation, enablingbusiness processes for our clients.
The candidate will play a key role in the integration and automation of the IT Operations, being required to provide end to end technical excellence and leadership, driving best practices and standard policies.
Support the design and implementation of ITOM / Automation platforms, combining technical expertise with business understanding, to create superior solutions
Review and translate customer needs into detailed technical requirements.
Support client workshops, gathers detailed requirements, and ensures technology design and solutions are aligned with business requirements.
Support tool configuration consistency across development, test, staging and production environments.
Support ongoing production and end user support.
Create and maintain API and data integration processes between ITSM&Automation platforms and other services.
Provide input to project plans, requirements documentation, scope, time estimates, and resource allocation
Perform unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
Ensure the latest releases of ITSM&Automation applications are implemented in a timely manner with minimal or no disruption to production operations.
Proven Experience in Microfocus Operation Bridge development, configuration and customization (2 or more years)
Proven Experience in Nagios Xi development, configuration and customization (2 or more years)
Proven Experience in Microfocus / HP Operations Manager (HPOM), Microfocus / HP Operations Manager I (HP OMi), Microfocus / HP Business Service Management (HP BSM), Microfocus / HP Sitescope Microfocus / HP Network Node Manager (HP NNMi),
IT Service Management Solutions(BMC Remedy, Service Now, IPSoft, IBM Maximo or equivalent solutions)
AIOps platforms such as Splunk, Moogsoft, ScienceLogic,etc
APM (Application Performance Monitoring) solutions : Dynatrace, AppDynamics, HPE APM Suìte or equivalent
Configuration and Discovery Tools(HP UCMDB, BMC Atrium, HP DDMI / UD, Service Now Discovery, Microsoft SCCM or equivalent solutions)
Education and Certification