Customer Site Planner Apprentice
Colt Technology Services
Milan
5 gg fa

Colt provides world-class network and communications services to information intensive businesses across Europe, Asia and North America.

With local market understanding and global reach - Colt is big enough to deliver and small enough to care.

Role Purpose :

Support Customer Site Fiber and Civil Planning tasks under the guidance of local manager

Key Accountabilities :

  • Understanding of customer’s requirement
  • Clear customer communication to sort out any doubt
  • Excellent teamwork
  • Skills to other functional areas within Colt Service Delivery
  • Work closely with own & other infrastructure team members across EU & India
  • Documents, records and updates details on Colt’s handling systems
  • Report to manager any critical issue to prevent escalation
  • Customer :

    Role will be often in contact with customer to understand or clarify needs

    Teamwork :

  • Builds work relationship with colleagues and customers and contributes to a friendly team environment.
  • Participates willingly in team activities and discussions
  • Responds positively to requests from others - is polite, friendly and helpful
  • Shares relevant knowledge and information promptly to keep colleagues informed
  • Business Knowledge and Skills

  • Knowledge of COLT’s tools like Siebel, OHS, XNG, POM is a privilege
  • Knowledge of COLT’s deployment rules is a privilege
  • Technical knowledge on COLT’s network and architecture ( mainly MSP / MMSP and IQ) is a privilege
  • Customer and service oriented associated to ability manage technical information is a must
  • Proven ability to prioritize work and meet deadlines
  • Enthusiastic, outgoing and approachable
  • Strong team player
  • Self-motivated with inner drive and determination
  • Proactive and stress resistant
  • Skills / Qualifications :

  • Must be able to speak & write fluent in English
  • Good phone and communication (written and oral) skills
  • Ability to utilize MS applications (e.g., Excel, MS PowerPoint, Word, etc)
  • In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.

    Colt recognizes the importance of a work life balance.

    Some benefit examples are :

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Flexible benefits scheme
  • Access to a virtual business school for on-going learning
  • Business mentoring
  • Knowledge on civil infrastructure and PA interaction to manage permission and quote for Customer / new area connection
  • H&S fundamentals for public and private areas activities (Dlgs 81 / 08)
  • 3rd party coordination
  • Map tools management
  • Relational skills to interact positively with customers, suppliers, public and private administrators
  • The required role is for a junior apprentice . Training oriented towards knowledge of civil installation infrastructures specifically to telecommunications Optical fiber based.

  • The role is requested at the Milan office and will include a coaching with senior staff already in office in the role to provide the initial foundations and the appropriate support for learning the initial tasks related to the activity, with preparatory training for operational needs
  • In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.

    Colt recognises the importance of a work life balance.

    Some benefit examples are :

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Insurance options
  • Access to a virtual business school for on-going learning
  • Local training with main Business Schools
  • Business mentoring
  • Discounts with retail providers
  • We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace

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