IT Support Specialist
MSC Cruises
Naples, Italy
1 gg fa

JOB PURPOSE

Reporting to the IT Support Team Leader, the IT Support Specialist will support the improvement of digital channels activities, assuring continuous service delivery and contributing to measuring & tracking service performance.

KEY RESPONSIBILITIES

  • Provides continuous service delivery, incident analysis and quality assurance;
  • Analyses digital channels’ behaviour through advanced technologies (Dynatrace, Splunk, Google Analytics, others);
  • Proactively contributes in identifying improvement programs for digital channels based on the outcome of analysis tools and recurring problems;
  • Works with other Business Areas (e.g. Marketing, Business Innovation, Product Development and Guest Experience, Sales) to ensure that all digital processes and procedures are followed, that risks are communicated and issues solved in an effective manner.
  • JOB REQUIREMENTS (skills, competencies, experience)

  • Fluent English;
  • Degree in Computer Science or Engineering;
  • Development experience in HTML, javascript, java or .Net, json, xml (desktop, mobile, apps);
  • Experience with planning / workflow tools (e.g. Jira, Trello, Microsoft teams);
  • Experience with creating and managing project documentation (e.g. project plan / roadmap, requirements, status updates);
  • Ability to independently manage workflow and prioritise tasks in order to meet competing and changing deadlines;
  • Flexibility and adaptability to the changing needs of a growing department and industry;
  • Excellent communication and interpersonal skills, resourcefulness and problem-solving aptitude;
  • Exceptional organization and time management skills.
  • VISA REQUIREMENTS (if any)

  • Right to work in Italy.
  • In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.

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