This role participates in a team responsible for product demonstrations, sales calls, technical advice and training to sales colleagues, customer visits, application development, scientific events, customer support, customer product focused training and field marketing within the European Sales Support team with focus on Italy Chromatography and TEA.
This role encompasses both the pre-sales process and post-sales support. This role is expected to be a product-focused applications expert working primarily hands-on’ in a Thermo Fisher Scientific lab or at a customer site.
Key Duties and Responsibilities
Responsible for active participation in the Italy sales support team and to achieve their identified goals and participate in achievement of the team goals.
Personally responsible to manage their allocated Italy Chromatography & TEA application / demonstration / training requests ensuring timely and efficient, top-class delivery of customer demonstrations and demo reports, application methods and apps notes, customer training and other activities working closely with sales colleagues and other responsible colleagues within the CMD organisation.
Close co-operation with other product lines is required to make best use of available resources and customer requirements.
Provides high quality and effective pre- and post-sales support working closely with factory based product and vertical marketing teams, other product line, service and sales teams.
When developing applications and performing customer demonstrations will ensure that methods developed and best practices are shared with other members of the team and the responsible manager.
Must make daily use of SalesForce.com (SFDC) to track activities which must be linked to opportunities so as to develop comprehensive knowledge of prospects and customers and Thermo Fisher Scientific’s interactions with them.
Ensures training activities are provided to the customer in a timely manner while focussing on customer satisfaction and on a continually improving customer relationship leading to future business opportunities with the customer.
Personally responsible for the relationship with the customer.
Participate in the development of training materials and programs in cooperation with sales, factory, service and marketing teams.
Personally responsible for identifying training needs and ensuring that their capabilities and competencies meet the needs and requirements of the sales support team for the relevant product line.
Since business needs are constantly evolving must be responsive to, plan for and embrace change.
Responsible to identify potential marketing and sales collateral by monitoring demos and apps projects and sharing such work / results with responsible manager.
Communicate market intelligence and VOC information obtained during customer demonstrations and in the field to the responsible manager.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position.
This is not an exhaustive list of all the duties and responsibilities associated with this role. The focus points might vary from individual to individual depending on their expertise and market requirements.
Other activities and responsibilities not in the above list may well be required.
Minimum Requirements / Qualifications :
Degree in Chemistry, Biochemistry or similar
Excellent relevant product line knowledge with several years hands-on product experience
Excellent verbal and written communication skills
Ability to speak the technical language of the customer
Good self-organizational skills
Excellent inter-personal skills
Willingness to travel mainly within the appointed region but also through Europe.
English language knowledge verbal and written.
Additional Language skills are a positive asset.
We offer motivating and multi-divisional tasks in an innovative and international working environment.Please send in your application, including a cover letter, CV in English via as soon as possible, the position will be filled as soon as suitable candidate is found.