Senior Customer Engagement Manager
ServiceNow
Milano
22 gg fa

Title : Senior Customer Engagement Manager Location : Rome, Italy Job Description :

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-

to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive and proud of our phenomenal growth and industry-leading NPS scores. We work hard but try not to take ourselves too seriously.

We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is currently seeking a Senior Customer Engagement Manager to lead the successful delivery of ServiceNow's solutions and services in a client consulting environment.

The Senior Customer Engagement Manager will be a technically savy project manager with a proven track record of leading deployments of Enterprise Software Solutions in a client environment.

What you get to do in this role :

The Senior Customer Engagement Manager is primarily responsible for managing the successful deployment of ServiceNow solutions to a customer, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of customer satisfaction.

  • Owns Professional Services delivery to a customer
  • Understands the customer business including the business issues and problems being resolved by the Professional Services engagement
  • Single point of contact for a customer for ServiceNow engagement and provides a conduit to other ServiceNow teams as required
  • Project team leading leveraging a proven understanding of project management methodologies and principles.
  • Uses consultative skills and understanding of technology to explain how ServiceNow addresses requirements and objectives
  • Identify up sell opportunities and engage Sales & Pre-Sales teams
  • Validation and tracking of value delivered by ServiceNow solution
  • Responsible for customer satisfaction throughout the engagement cycle
  • Up to 50% travel annually
  • In order to be successful in this role, we need someone who has :

  • Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
  • Strong background working with Enterprise Software companies and / or Consulting companies
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors / stakeholders in solving governance, program / project management, business process and / or technical problems
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Strong organisational and analytical skills
  • Familiarity with SaaS deployments and it's supporting architecture
  • A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
  • PMP certification preferred
  • ITIL V2 or V3 Foundations Certification preferred
  • WORKING FOR SERVICENOW :

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-

    8550, or talent.acquisition servicenow.com for assistance.

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