IT B2C CRM Technical Project Manager
Established in 1872, Pirelli is among the world’s leading tyre producers. It is the only pure consumer tyre company that includes car, motorbike, and bicycle tyres as well as associated services.
Pirelli has a distinct positioning in high value tyres, characterised by an advanced technology with more than 2,700 homologations obtained, thanks to partnerships with the most prestigious car manufacturers in the world.
In order to achieve the highest levels of performance, safety and containment of environmental impact, Pirelli has always been strongly committed to research and development, in which it invested 6.
1% of revenue from high-value products in 2019.
Involved in motorsport since 1907, Pirelli has been the exclusive official tyre partner of the Formula 1™ World Championship since 2011 and has just renewed the agreement until 2023.
We are looking for the IT B2C CRM Technical Project Manager to join the Sales, Marketing and CRM Solutions in IT Department within the overall Pirelli Group;
specifically the candidate will be part of the CRM team and will have the responsibility to lead an important transformation program related to the implementation of a CRM Multi-channel platform in the Business to Consumer Area.
Requested Experience :
Bachelor degree in Computer Science / Management Engineering / Computer Engineering
Proficiency in English
Knowledge of Salesforce Sales / service Cloud platform as Administrator
Knowledge of technical aspects of CRM Implementations (i.e. Data Model, Integrations, etc)
3+ years of Project Management / Team coordination experience
5+ years in Consulting IT Companies or IT Department of multinational Groups working on similar job positions
Experience in managing the implementation or evolution of a CRM solution
Desired Knowledge and Experience :
Zuora Platform Knowledge is a strong plus
Experience in CRM implementation projects related to Digital Ecommerce and mobile integration
Experience with a Full Project Lifecycle with one of more Salesforce Solutions (Sales Cloud, Service Cloud, Community Cloud)
Need to be able to understand business concepts and need with technical aspects of the implementation
Experience with a Global Template implementation program with multi-country Roll-out
Experience with Automotive and Industrial Equipment Industry Knowledge
Knowledge of Digital Marketing is a plus
Knowledge of CRM Architecture and Integration patterns
Strong functional knowledge of CRM processes, including Sales, service and digital Marketing
Knowledge of Order to cash and subscriptions based processes
Salesforce Administrator Certification (ADM201)
Knowledge of Programming language (basic knowledge of User exists concepts) and preferably applicable to Salesforce platform (Apex classes, Triggers)
IT Demand Management experience in a complex environment, able to collect the business requirements and manage the priorities with the Business stakeholders
Interest in combining technical expertise with the progressive knowledge of Enterprise Business processes and how to leverage the technology as a mean for Business evolution and expansion.
Personal & professional Skills
Flexibility and autonomy, proactivity
Strong objective based orientation and problem solving attitude
Excellent client-facing and communication (both written and verbal)
Excellent propensity to teamwork and collaboration in order to establish an effective collaboration with different internal IT actors, but also Business Stakeholder, external ones, such as suppliers who develop part of the solution to be integrated, etc..
Ability to multi-task and manage various project elements simultaneously
Continuous curiosity in the technology evolution