Bottega Veneta Inspiring individuality with innovative craftsmanship since 1966. Under the direction of Daniel Lee creativity lies at the heart of all that we do.
Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.
We are currently seeking a Global Client Engagement Intern to work within the Client Engagement Department in Milan.
How you will contribute?
Scope of the position : to support the global team in the execution of the Client Engagement strategy across all touchpoints
Support the team with the periodical clienteling campaigns. This includes liaising with the regions and consolidating their requests.
Creation and update of manuals and training materials to support local teams in the deployment of the clienteling digital tools
Coordinate the gifting process from the order collection to the delivery in each region, based on the gifting strategy
Monitor the performance and KPI’s of all clienteling activities, running ad hoc analyses and periodical reports
Support the team in the implementation of the VIC experiences to delight top clients, in line with the global strategy.
Who are you?
Bachelor or master’s degree
Passionate about fashion and customer centric, with interest for retail and an omnichannel approach
Attention to detail, effective communication, natural empathy with the ability to work both autonomously and within a team environment.
Flexibility and adaptability
Excellent organizational skills
Fluent English essential
Strong PC (Excel, Word, PowerPoint) and analytical skills