Concierge - night shift
St. Regis Hotels & Resorts
Venezia, Veneto, Italy
1 gg fa

Posting Date Mar 16, 2022

Job Number 22041136

Job Category Rooms & Guest Services Operations

Location The St. Regis Venice, San Marco 2159, Venice, Benatky, Italy VIEW ON MAP

Brand St. Regis Hotels & Resorts

Relocation? N

Position Type Non-Management

Located Remotely? N

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York.

From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service.

Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite.

We invite you to explore careers at St. Regis.

The St. Regis Venice is currently recruiting for a Concierge night shift .

The Concierge will report to the Head Concierge and she / he will join a team of passionate hospitality professionals.

This is a great opportunity to work in the most sophisticated hotel in Venice, which combines an impeccable legacy with contemporary luxury at the city’s best address on the Grand Canal.

Refurbished in 2019, The St. Regis Venice merges its artistic and cultural history of 150 years with an avant-garde outlook and a revolutionary design captivating luminaires and influencers from all around the world.

What we offer

  • Professional career progression at international level in 7300 Marriott hotels
  • Learning and development opportunities online, on the job and in-class
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Encouraging management & Team-spirited colleagues
  • Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
  • Canteen service and uniform
  • The impact you’ll make

    First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area.

    Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

    What you’ll do

    Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

    Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

    Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.

    g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs / daily memo books and document pertinent information in logbooks.

    Monitor club lounge for seating availability, service, safety, and well-being of guests.

    Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

    Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

    Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

    Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

    Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift.

    Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    What we’re looking for

  • Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
  • Previous Front Office experience is a big plus
  • Understanding of rooms operations and luxury hospitality
  • Ideally, technical knowledge of Micros and Opera
  • A warm, people-oriented demeanour and a team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills and multi-tasking ability
  • The ability to stand, sit or walk for extended periods of time across a work shift
  • Explore our very big world

    As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience.

    You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options.

    If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

    You’re welcomed here

    Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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