Contact for distribution center and reps through daily and weekly organization of activities and telephone support by performing the following duties.
Receive information by e-mail and process incoming requests for products in a timely manner.
Schedule loaners and coordinate surgery coverage.
Ensure loaners are returned promptly after surgery.
Assist sales group with turn over analysis.
Track shipped orders and resolve late shipments.
Notify clients to bill for lost / damaged equipment.
Resolve routine customer complaints with products delivery and shipping problems.
Fulfill literature and other requests for information.
Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.
Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.
or equivalent combination of education and experience. Proficient and accurate with word processing (Word), spreadsheets (Excel), presentation programs (Power Point), charting, flow charting, and graphs.
Competency in navigating the Internet. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees of the organization. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstracts and / or concrete variables.
The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
While performing the duties of this job, employee is occasionally exposed to wet and / or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shocks, explosives, risk of radiation, and vibration.
Preferred Qualifications Our ideal candidate : Has good communication skills and speaks fluent Italian and English. Can work independently, has hands on mentality and is highly customer service oriented.
Is accurate and finds effective and creative solutions to solve logistic problems. Has worked with SAP modules or other relevant software packages as well as MS Office.
Lives in the greater Milan region NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The EEO is the Law poster options are available .