Purpose : The F & B director is responsible for developing and implementing a strategy to fulfill the objective of increased sales and is also responsible for the overall operation of Food & Beverage and its team.
Position Overview : The F&B Director is responsible for giving direction to the entire food & beverage operational departments, which include Banquets, Restaurant, Room service and the Kitchen.
The F&B Director is responsible for continually focusing on achieving hotel profitability through revenue generation and effective cost controls.
The F&B Director contributes to the overall business planning and development of the hotel.
Key Responsibilities :
Oversees the operational activities of the Restaurant, Bar, Room Service, Banquets and Kitchen
Development of all budgets, forecasts and schedules in line with the hotel business plan
Implements guidelines, policies, and procedures for those operating departments
Guides operations and establish a work environment to achieve goals and objectives
Manages performance issues that arise within the respective operating departments
Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees / managers according to company standards
Effectively communicates with team members
Conducts a daily briefing with team members on current key activities
Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product / service and operational changes as necessary
Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
Be an inspiration to all hotel staff to achieve luxury levels of performance
Interacts in a positive way with other departments to ensure a luxury guest experience
Ensures compliance with local health and safety regulations
Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines
Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day :
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service.
By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.