Technical support desk Lead
23h fa

About Aggreko plc : Around the world, people, businesses and countries are striving for a better future. A future that needs power and the right conditions to succeed.

That’s why at Aggreko, we work round the clock, making sure our customers get the electricity, heating and cooling they need, whenever they need it all powered by our trademark passion, unrivalled international experience and local knowledge.

From urban development to unique commercial projects and even humanitarian emergencies, we bring our expertise and equipment to any location, from the world’s busiest cities to some of the most remote places on earth.

Every project is different, so we listen first and design a system supported by our service anywhere, to any scale. Transforming the lives and livelihoods of individuals, organisations and communities across the globe.

Purpose : Leading the Continental Europe Technical Support Desk team to ensure consistent and validated technical assistance to the Continental Europe business while maintaining continuous development to meet busines new technology introduction and sectors specialization Key Responsibilities Managing Technical Support Desk team to meet internal customers expectations Monitor internal customers satisfaction and feedback regarding technical assistance performance and establish strategies for continuous improvement Conduct team performance reviews, including creating detailed reports for executive staff and identifying areas for future improvement Operate as an Agent of the Aggreko Technical Support Desk Receiving, Processing and / or Delegation of technical queries across the subject matter expert network Monitoring of support desk enquiry, processing and resolution by system metrics Contribute to evolution of the help desk function, process and system (software) development Liaise with Aggreko Sales, Technical, Fleet team and Management functions to provide technical solutions Assist Aggreko technicians with troubleshooting, equipment operation and process queries Support sizing and specification of TC and power products eg.

generator, load bank, electrical distribution and refrigeration systems Analysis and interpretation of technical drawings to determine parameters for safe and efficient connection of power packages to customers’ Low Voltage electrical distribution systems in conjunction with site visit by Sales, Technical and / or contracted electrical company if required.

To escalate all statutory design requirements (Electrical and Mechanical) to the relevant SME Interpretation, modification and creation of layout, arrangement and technical drawings via CAD, and sketch methods Advise Sales team on specific design and propose technical solutions Comply with all QHSE policies and procedures.

Manual handling techniques practice safe work habits following Aggreko Health, Safety and Environment policies, wear PPE clothing provided.

Take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment Full participation and support to regional and local initiatives and projects Any other duties considered essential for effective operations and services Specialist skills and knowledge Experienced in Team Management Requires analytical and investigative skills to assist in search of solutions to new problems and opportunities as they arise with a can-do approach IT intermediate to advanced skills in all Microsoft Office programs and all other technical software packages deemed necessary Partnering with colleagues in a matrix organisation structure to accomplish company-wide objectives Continuous improvement constantly improve relationships and processes Risk management identify, analyse and control unacceptable risks.

Incorporate into decision making process Interpersonal skills Relate to other people to gain their understanding, appreciation and support for the work being undertaken, including the preparation of reports, correspondence and presentations Teamwork - capable of cooperating with other staff and also community members to achieve daily tasks Oral communication - excellent oral communication skills in order to provide clear explanations to other employees and customers Written communication well-rounded written skills that provide for informative and accurate reports for management.

Ability to complete procedural forms, draft letters, e-mails, develop reports and take minutes Relationships - ability to work in a collaborative manner with other staff and customers to achieve daily tasks Speaks Fluent English and another EU Language will be a big plus Qualifications and experience Post-secondary qualification with at least 6 years’ experience needs to be drawn upon to meet key responsibilities Qualified Electrical service or project engineer with at least 5 years’ experience with Aggreko or other similar business Qualified Refrigeration service or project engineer with at least 5 years’ experience with Aggreko or other similar business Intermediate to advanced English proficiency A good communicator, both written and verbal Competent computer design skills Able to work unsupervised Promoter of continuous improvement philosophy Team player Creativity and problem solving

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