Customer Service Officer
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Syngenta is one of the world’s leading companies with more than 27.000 employees in over 90 countries dedicated to our purpose : Bringing plant potential to life.

Through world-class science, global reach and commitment to our customers we help to increase crop productivity, protect the environment and improve health and quality of life.

The Production & Supply department of Syngenta Italia is looking for a Customer Service Officer In this role you will manage effectively and efficiently the assign sales force and customer support tasks, in compliance to company policies and processes Responsibilities :

  • Ensure proper and prompt orders management operations in support to the sales force and in accordance to relevant processes
  • Check correctness and punctuality of invoincing for delivered orders
  • Gather, check and upload urgent orders
  • Inform the sales force of any blocked order, related reasons, and define together with involved sales reps delivery dates and methods
  • Manage returns and transfers in accordance with existing policies, processes and external regulations
  • Manage customer claims and related data according to existing policies and processes
  • Maintain Masterdatas (Customers, commercial policy, etc.)
  • Support the sales force in defining final prices and rebates, verifying compliance to the commercial policy, identifying and documenting exceptions
  • Issue credit notes and bonus related to commercial policy, ensuring required authorizations have been secured
  • Prepare and provide reports on relevant customer service activities
  • Work in compliance with internal policies, SOX and HSE requirements, local legislation and competition law.
  • Qualifications

    Requirements for the role :

  • Some experience as Credit collector and or Customer Service / Contact center operator
  • Good level of computer literacy
  • Basic English (written and spoken)
  • Experienced in SAP or similar systems
  • Location : Milan, Italy Type of contract : Permanent

    Logistics & Order Management

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