Application Support Specialist - 2nd level
SIA S.p.A.
Milan, Italy
5 gg fa

Become a member of our Application Support Team responsible for maintaining core SIA applications.

Activities

The main responsibility is defined as the operation and maintenance of application and its different environments (Production, Test & QA) and includes :

  • Maintenance of applications
  • Incident resolution support (troubleshoot, fix, escalate), incident management within defined SLAs (with 24x7 On
  • call support);
  • Maintaining operational procedures and documentation
  • Change management
  • implementation of change requests and patches to all supported environments including change validation
  • Cooperation on business projects, audits and compliance initiatives, cooperation with other support teams
  • Disaster Recovery and Business Continuity management for managed applications
  • Disaster Recovery activities for production systems
  • Monitoring and alerting setup and alerts maintenance
  • Managing and creating various reports
  • Requirements

  • bachelor s degree or equivalent work experience
  • 2+ years of related IT experience
  • analytical skills
  • experience with management of web applications running in linux environment (Spring Boot, JBoss)
  • writing structured ad hoc database SQL queries
  • SSL certificate management skill is an advantage
  • Apache Web Server maintenance skill is an advantage
  • shell scripting skill is an advantage
  • investigation of incidents, root cause analysis
  • managing, owning and driving issues to their successful resolution
  • monitoring performance and availability of managed applications
  • desire and ability to learn
  • experience in finance or bank sector is an advantage
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