Application Support Specialist - 2nd level
SIA S.p.A.
Milan, Italy
5 gg fa

Become a member of our Application Support Team responsible for maintaining core SIA applications.


The main responsibility is defined as the operation and maintenance of application and its different environments (Production, Test & QA) and includes :

  • Maintenance of applications
  • Incident resolution support (troubleshoot, fix, escalate), incident management within defined SLAs (with 24x7 On
  • call support);
  • Maintaining operational procedures and documentation
  • Change management
  • implementation of change requests and patches to all supported environments including change validation
  • Cooperation on business projects, audits and compliance initiatives, cooperation with other support teams
  • Disaster Recovery and Business Continuity management for managed applications
  • Disaster Recovery activities for production systems
  • Monitoring and alerting setup and alerts maintenance
  • Managing and creating various reports
  • Requirements

  • bachelor s degree or equivalent work experience
  • 2+ years of related IT experience
  • analytical skills
  • experience with management of web applications running in linux environment (Spring Boot, JBoss)
  • writing structured ad hoc database SQL queries
  • SSL certificate management skill is an advantage
  • Apache Web Server maintenance skill is an advantage
  • shell scripting skill is an advantage
  • investigation of incidents, root cause analysis
  • managing, owning and driving issues to their successful resolution
  • monitoring performance and availability of managed applications
  • desire and ability to learn
  • experience in finance or bank sector is an advantage
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