Account Manager Office Based
Milano, Milano, IT
5h fa

Position Description

The role of the Account Manager Office Based is to execute a local plan to protect existing customer revenue; develop existing customer potential in line with the commercial policy and increase customer loyalty.

Key Accountabilities :

  • Annual budget Existing business : Within an assigned Portfolio of small existing customers, drive business growth through new lanes expansions
  • Drive call campaign following up strategic market penetration plan
  • Coordinate with account managers to set and organize for them field visits for major-opportunities
  • Account Control : Coordinate with CSO in order to support customer and liaise with other departments to ensure accuracy in audit reconciliation processes
  • Revenue stream Manage activities to meet budget targets and profitability levels and reinforce pool discipline with customers.
  • Maintain continuity of business participate in a smooth handover from sales, establish maintain relationships and service levels to ensure customer loyalty and satisfaction (NPS) and retain business.
  • Process implementation with customers Introduce existing customers to latest CHEP technology, policies and processes.
  • Measures :

  • National Customer (NPS) score+ Response Rate
  • Budget Revenue Target + New contract Wins
  • Cash in (DSO )
  • Asset Control KPI
  • Legal Compliance (Zero Harm)
  • Customer Profitability (Gross Margin)
  • Challenges

  • Achieving profitability on under performing accounts
  • Reinforcing pool discipline at E
  • Providing effective coverage for the number of customers
  • Business growth according to targets
  • Requirements :
  • 2-3 years
  • 2-3 years
  • Sales / customer service in a service company where analysis and attention to detail are key success factor
  • Substantial phone service of customers as well as face to face
  • Worked with financial measures and KPIs
  • Worked successfully in a matrix structure
  • M / soft Office programs CRM
  • Analytical, excellent listener, attention to detail, relationship builder, team player, excellent communicator
  • We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day.

    Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world.

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