Online Senior Product Manager
Vodafone Limited
29 gg fa

We are looking for a Product Manager to become an integral part of our TOBi team!

TOBi is our digital assistant created for caring and selling to our customers across channels.

You will be responsible for structuring and designing its best conversational customer experience, boosting TOBi’s understanding.

In this role, you should be naturally customer obsessed and business oriented.

You should have an understanding of both the tech and the market.

Job Objectives

  • Monitor and optimize the AI engine, understanding machine learning principles
  • Improve TOBi resolution working on conversational optimization and understanding
  • Develop and expand new relevant functionalities

  • Design the best Customer Experience for VF Customer for all TOBi touch points
  • Guarantee a coherent and smooth customer experience acrosschannels

  • Work with cross-functional teams in agile methodology
  • Manage project locally (VF-IT) with strong relation with group project (VF-group)
  • Managing and maintaining stakeholder aligned on project evolution across the organisation
  • Management of changes across the Vodafone organisation and future product evolution
  • Exploere &manage TOBi performance : Measure, monitoring, control, data analytics
  • The Ideal Candidate For This Role Will Have

    3-5 year working experience in digital preferably related to implementing AI to an operations environment

    Excellent analytical mindset, high attentionto detail and desire to make improvements

  • Strong capacity to manage the Customer exper ience and demostrated ability to address emprovement
  • Hands-on knowledge of AI solutions improving resolution and customer satisfaction

  • Expe rience in the development or launch of new technology services
  • Proactivity, curiosity and keen interest in ev erything thatis innovation
  • Highly collabo rative and able to bring people together, ability to deal with ambiguity and fi nd ways forward, strength of character to say how things really are
  • Strong communication and presentationskills, enthusiasm and motivation; fast learner and team player
  • Fluency in written andspoken English and Italian
  • lipost

    Tempo pienoTempo Indeterminato : In Corso

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