We are looking for a Product Manager to become an integral part of our TOBi team!
TOBi is our digital assistant created for caring and selling to our customers across channels.
You will be responsible for structuring and designing its best conversational customer experience, boosting TOBi’s understanding.
In this role, you should be naturally customer obsessed and business oriented.
You should have an understanding of both the tech and the market.
Monitor and optimize the AI engine, understanding machine learning principles
Improve TOBi resolution working on conversational optimization and understanding
Develop and expand new relevant functionalities
Design the best Customer Experience for VF Customer for all TOBi touch points
Guarantee a coherent and smooth customer experience acrosschannels
Work with cross-functional teams in agile methodology
Manage project locally (VF-IT) with strong relation with group project (VF-group)
Managing and maintaining stakeholder aligned on project evolution across the organisation
Management of changes across the Vodafone organisation and future product evolution
Exploere &manage TOBi performance : Measure, monitoring, control, data analytics
The Ideal Candidate For This Role Will Have
3-5 year working experience in digital preferably related to implementing AI to an operations environment
Excellent analytical mindset, high attentionto detail and desire to make improvements
Strong capacity to manage the Customer exper ience and demostrated ability to address emprovement
Hands-on knowledge of AI solutions improving resolution and customer satisfaction
Expe rience in the development or launch of new technology services
Proactivity, curiosity and keen interest in ev erything thatis innovation
Highly collabo rative and able to bring people together, ability to deal with ambiguity and fi nd ways forward, strength of character to say how things really are
Strong communication and presentationskills, enthusiasm and motivation; fast learner and team player
Fluency in written andspoken English and Italian
Tempo pienoTempo Indeterminato : In Corso