International Field Service Engineer textile printing machines
EFI
Grassobbio, Italy
2 gg fa

Whether you’re an experienced professional, a recent college graduate or somewhere in between, at EFI we have a place for you and we are committed to help you grow with us and become an independent and valuable service engineer.

If you don't see yourself working in the office everyday, coming to the same desk over and over again and you rather prefer be hands-on, be on the field and in direct contact with the customer, likes to travel to unique places and visit the world, this is a job for you.

This role requires 75% international travelling. You will spend 2-3 weeks abroad at customers site and 2-3 weeks in our manufacturing plant from Grassobbio, Bergamo area.

In order to make your daily commute to our office shorter, ideally, you should be located in Lombardy area.

EFI is an international company with 3500 employees world-wide. In our manufacturing plant from Grassobbio we build the top-performing machines to print on fabric and sublimation on paper, soft-signage market, flat and rotary traditional printers and also Mezzera Pre and Post treatments machines.

Once you will be trained about our machines, you will drive independently to different customer sites and with good communication and customer service skills, you will support our customers with installations, preventative maintenance, troubleshooting, repair, and calibration of instruments.

What you will do?

  • Troubleshoot mechanical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
  • Ensure customer issues have been resolved through follow-up communication
  • Provide end-to-end technical support primarily : technical phone or on-site support.
  • Perform on-site installations
  • Trades-how support including printer set up and calibration, demonstration and tear down.
  • End user training (operator level)
  • Feedback to our R&D engineering team
  • What you should know :

  • Bachelor / Master level (Electro-Mechanical) or Vocational Education level in a electrical-mechanics discipline
  • Previous experience in machinery installations, troubleshooting, electrical calibration, replacing mechanical part is a plus but not a must.
  • R ecent college graduates, as well as experienced individuals with electro-mechanical backgrounds, are encouraged to apply.

  • You will need to be technically savvy, quick to learn and adapt to new technology
  • Must have a positive professional attitude and be customer focused at all times
  • Ability to travel long distances on short notice required.
  • Ability to work independently and with minimum supervision.
  • What we offer :

  • Competitive salary : base salary plus travel allowance
  • Training with our experienced field service engineer and R&D team.
  • Learning and working with innovative technology
  • You will have a permanent employment contract, offering you stability and security
  • No dull moment : every day you will meet a new technical challenge
  • You will be in contact with our user, our customers and easily get feed-back from them about our machines. You will play an important role in making us becoming better in what we do.
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