Technical Account Manager (Solution Support) - Germany or Italy
Schneider Electric
46 gg fa

Permanent Contract

Schneider Electric is an innovative and trusted provider of software andservices that improve productivity and profitability for production,manufacturing and infrastructure industries.

Our software solutions allowcustomers to deliver sustainable performance with flexibility and agility toaddress evolving market requirements.

Whyjoin us?

First and foremost is our openapproach. It’s about providing an environment that encourages personal growthand recognizes and rewards success.

Schneider Electric offers a clearlydifferent employment experience than other global organizations. We don’t placelimits on what people can achieve.

We do this by :

Providing an exciting and challenging environment in a respected, highly successful and growing company where success is built by the people who work here

Being performance-oriented : developing, recognizing and rewarding a can-do’ approach, great performance and personal achievement

Expecting colleagues to challenge each other and continuously seek opportunities to do things better

Valuing people who solve problems and thrive on challenges

Creating new opportunities for personal growth by supporting the training and development of our people

Working collaboratively with others to achieve shared success

Being open and transparent as an organization

Encouraging people to make a positive contribution and express their point of view without fear

Providing an environment in which people can shape their own career paths

Nurturing courageous people who want to make big things happen and providing them the environment to do it

Manage a number of software deployment and projects

Gather client requirements and feedback, working with consultants and product managers to develop a project plan and ensure a viable implementation

Develop a trusted relationship with the customer through delivering their requirements

Oversee project team interactions coordinating project elements and communicating project progress, both internally and to customers

Plan transition of responsibility to support team once project delivery is complete

Work with senior technical staff to improve and mature deployment project management processes

Job Profile

The TAM SolutionSupport Engineer role represents a senior level technical competency in thefields of product technical support and solution engineering.

SolutionSupport encompasses both product and custom developed aspects of aWonderware-based solution.

As such, theTAM Solution Support Engineer is responsible for triaging, reproducing, andresolving complex application issues related to product, productconfigurations, and custom code that was developed by the MES Practice team.

The TAM SolutionSupport Engineer will engage and shadow the MES Practice Team leading up totransitioning a customer and the delivered MES solution to the Global CustomerSupport (GCS) organization.

This engagement provides the Solution SupportEngineer with the opportunity to gather and retain domain expertise on thedelivered solution.

Principle Duties &Responsibilities :

TAM Solution SupportEngineers at Schneider Electric employ a combination of solution, systems,network communications and application-

specific software skills to :

  • Help customers maintainthe reliability and performance of their systems, and address any potentialtechnical problem.
  • Assist ApplicationEngineers with site-specific difficulties during new site commissioning as wellas system upgrades and expansions.
  • Work closely with ourglobal team force to manage customer relationship and satisfaction.
  • Research, identify,develop and recommend corrective measures to address technical and applicationissues identified in the field or in-house.
  • Participate in powermonitoring system development projects by contributing knowledge of customerapplications, providing user information requirements, providing test scenariosand typical use-
  • cases, and occasionally participating in product developmentand testing.

  • Resolve technicalproblems from end customers, application engineers, and engineering teams.
  • Identify and qualifyproduct and solution failures and assist on the engineering in understandingand resolving them.
  • Case tracking byentering cases either in our and Customer Relationship Management tool.
  • Research anddocumentation of technical problems and solutions using our Knowledge Base.
  • Design, plan, research, evaluate and test complex systems used tomonitor and / or control electrical equipment and systems
  • Essential :

  • Engineering degree inElectrical, Power Systems or Computer Science, or equivalent
  • Experience in software,hardware, networking, database and / or system troubleshooting, diagnosis andproblem solving
  • Power and / or electricalsystems knowledge
  • Computer knowledge,particularly relating to server, network and operating system installation andconfiguration
  • Positive attitude,enthusiastic, self-motivated and customer-focused
  • People-person and teamplayer, enjoying the cross-functional interaction required for this position
  • Quick learner with aninquiring mind
  • Strong written and oralcommunications skills
  • Comfortable working ina fast-paced, dynamic environment
  • Ability to work withpeople with a wide range of technical backgrounds, including consultants,senior professional engineers, energy managers, electricians, IT engineers andpersonnel, account managers, sales personnel
  • Ability to occasionallytravel to various customer sites in the region and worldwide
  • Desirable :

  • SQL Database querying and programming experience
  • VB.Net, C#, HTML5 coding experience
  • Manufacturing Execution System experience
  • Understanding of SCADA and HMI standard
  • On-site or remote advanced technical support experience
  • Knowledge of Wonderware by Schneider Electric products
  • Understanding of control systems and PLC
  • Controls or transformer protection experience
  • Experience with CRM systems
  • Bilingual : English and French / Italian / German / Dutch an asset
  • Job Locations : Germany Munich

    Salary and Benefits

    This role enjoys a competitivesalary and benefits package, depending on background and relevantexperience.

    Diversity is our heritage and our future. Be a part of it.

    At Schneider Electric, Diversity & Inclusion is at the heart of ourorganisation, it's an integral part of our history, culture and identity.

    Werecognise that embracing diversity unlocks innovation and creativity andfosters collaboration. We want our employees to reflect the diversity of ourcommunities and the customers we serve.

    As a result, our teams are stronger todrive the company's future.

    We are always open to a conversation around flexible working.

    Legal Disclaimer

    The SchneiderElectric industrial software business and AVEVA have merged to trade as AVEVAGroup plc, a UK listed company.

    The Schneider Electric and Life is Ontrademarks are owned by Schneider Electric and are being licensed to AVEVA bySchneider Electric.

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