Customer Cisa Italy
Via Oberdan, Faenza, Italy
2 gg fa

Summary :

We are looking for a customer-oriented service representative.

The candidate will be placed in an organized and customer-focused environment and will have to collaborate and support the other team members in achieving common goals and maintaining an adequate level of service.

He / she will be the contact point for management of operational issues related to order entry, deliveries, complaints and will have to deal with internal functions to provide the best service and solution to the customer.

Duties and responsibilities

  • Manage incoming calls, emails and customer service inquiries
  • Handle order management and order entry process and send acknowledgment to the customer
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete assistance and information by using the right methods / tools
  • Meet personal / customer service team targets and deadlines
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to identify customer needs and improve their experience
  • Qualifications

  • University degree
  • Availability to travel in Italy / abroad 5% of working time
  • 3 years of experience
  • Key competencies

  • Experience as a customer service representative
  • Excellent English and preferably a second language (French, German, Russian)
  • Good relationship and communication skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Ability to work in teams, multi-task, prioritize, and manage time effectively
  • Tech-savvy, familiar with the use of MS Office, Excel, Word, Power Point, Outlook, Microsoft Teams or other digital tools to improve processes and use statistics to improve internal processes
  • Allegion is a diverse and inclusive environment. We are an equal opportunity employer and we are dedicated to hiring qualified protected veterans and individuals with disabilities.

    If for any reason you cannot apply through the career site, please click here for special accommodation.

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Allegion plc, 2014 Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland


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