Technical Architect - Salesforce Field Service
Salesforce
Italy - Milan
1 gg fa

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Job Category

Customer Success Group

Job Details

  • The Technical Architect for Salesforce Field Service is responsible for successfully designing and managing the delivery of cloud based solutions and technologies;
  • for this role the Technical architect works exclusively on Salesforce Field Service engagements in this architecture role and as such has a good working knowledge of our SFS product and best practices for implementing it.

    This can be both in a project or advisory type setting.

    Prior knowledge of and experience with Service Cloud is required and knowledge of call centre operations a plus.

    Responsibilities

  • Help clients consistently meet / exceed goals and metrics through developing architecture / design for the SFS implementation
  • Working closely with Delivery Managers, Functional Solution Architects and directly with clients to architect technology solutions to meet client needs.
  • Designing transformational technical solutions and working directly with customers to meet their business requirements in accordance with industry best practices
  • Leading and mentor the development team on the project.
  • Enforcing sound development practices and ensure the quality delivery of enterprise solutions.
  • Serving as a trusted advisor to the client.
  • Working collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
  • Identifying and leading internal strategic initiatives to grow the consulting practice; serving as an active contributor to the overall knowledge base and expertise of the community.
  • Preferred Qualifications and Skills :

  • SFS implementation experience or experience with another Field Service product, knowledge of the subject area (Field Service) (required)
  • Knowledge of and experience with Service Cloud implementations (required)
  • Experience in call centre environments and familiarity with call centre operations
  • BA / BS degree or foreign equivalent
  • 8+ years experience in developing technology solutions.
  • 5+ years experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.
  • Specialises in gathering and analysing information and designing comprehensive solutions that are flexible and adaptable the client's needs.
  • Relevant salesforce platform development experience
  • Relevant salesforce certifications
  • Experience overseeing team members.
  • Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
  • Ability to work independently and be a self-starter.
  • Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies.
  • Travel to client site (average of 50%), but may be higher or lower based on the client engagement.
  • Leadership Qualities :

  • PASSION : Passionate about Customer Success
  • BEGINNERS MIND : Always learning; approaches each interaction with open mind; great listener and hands-on
  • LEADERSHIP : Self-aware and strategic thinker; proficient at building strong relationships
  • COMMUNICATOR : Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others;
  • influences and engages C-Level with authority and confidence

  • STORYTELLER : Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
  • TEAM PLAYER : Proficient at collaboration and working with members of a team
  • URGENCY : Ability to move fast and drive business value and results
  • OHANA : Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
  • TRUST : Trusts the company’s core values; shows integrity, transparency, and reliability
  • ADAPTABLE : Excels in high levels of uncertainty and change
  • COMMUNITY CHAMPION : Leads internal initiatives; actively contributes to the Community’s knowledge and resource base
  • About Salesforce :

    Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.

    The company was founded on three disruptive ideas : a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.

    These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row.

    We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.

    Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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