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Customer Success Group
The Technical Architect for Salesforce Field Service is responsible for successfully designing and managing the delivery of cloud based solutions and technologies;
for this role the Technical architect works exclusively on Salesforce Field Service engagements in this architecture role and as such has a good working knowledge of our SFS product and best practices for implementing it.
This can be both in a project or advisory type setting.
Prior knowledge of and experience with Service Cloud is required and knowledge of call centre operations a plus.
Help clients consistently meet / exceed goals and metrics through developing architecture / design for the SFS implementation
Working closely with Delivery Managers, Functional Solution Architects and directly with clients to architect technology solutions to meet client needs.
Designing transformational technical solutions and working directly with customers to meet their business requirements in accordance with industry best practices
Leading and mentor the development team on the project.
Enforcing sound development practices and ensure the quality delivery of enterprise solutions.
Serving as a trusted advisor to the client.
Working collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
Identifying and leading internal strategic initiatives to grow the consulting practice; serving as an active contributor to the overall knowledge base and expertise of the community.
Preferred Qualifications and Skills :
SFS implementation experience or experience with another Field Service product, knowledge of the subject area (Field Service) (required)
Knowledge of and experience with Service Cloud implementations (required)
Experience in call centre environments and familiarity with call centre operations
BA / BS degree or foreign equivalent
8+ years experience in developing technology solutions.
5+ years experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.
Specialises in gathering and analysing information and designing comprehensive solutions that are flexible and adaptable the client's needs.
Relevant salesforce platform development experience
Relevant salesforce certifications
Experience overseeing team members.
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
Ability to work independently and be a self-starter.
Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies.
Travel to client site (average of 50%), but may be higher or lower based on the client engagement.
Leadership Qualities :
PASSION : Passionate about Customer Success
BEGINNERS MIND : Always learning; approaches each interaction with open mind; great listener and hands-on
LEADERSHIP : Self-aware and strategic thinker; proficient at building strong relationships
COMMUNICATOR : Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others;
influences and engages C-Level with authority and confidence
STORYTELLER : Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
TEAM PLAYER : Proficient at collaboration and working with members of a team
URGENCY : Ability to move fast and drive business value and results
OHANA : Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
TRUST : Trusts the company’s core values; shows integrity, transparency, and reliability
ADAPTABLE : Excels in high levels of uncertainty and change
COMMUNITY CHAMPION : Leads internal initiatives; actively contributes to the Community’s knowledge and resource base
About Salesforce :
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
The company was founded on three disruptive ideas : a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.
These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row.
We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.
Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.