Support Analyst
Agricola Tre Valli
5h fa

Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we’re so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth.

Our purpose is to help customers improve business performance with Dun & Bradstreet’s Data Cloud and Live Business Identity, and we’re wildly passionate and committed to this purpose.

So, if you’re looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

Team Overview :

The eRAM Hosting team is a high performing team, directly responsible to support the eRAM application infrastructure, application software and is the single point of contact for all customer issues.

The Role :

Dun & Bradstreet is seeking a Hosted Operations and Support Analyst to join our eRAM Hosting team. The ideal candidate must excel in a team environment yet be highly organized, self motivating and work with minimal supervision.

Be able to maintain composure and customer focus while troubleshooting and solving critical issues with urgency. Ability to prioritize conflicting tasks while staying flexible and responsive, have strong time management skills and attention to detail.

Essential Key Responsibilities

Application Support :

  • Quickly troubleshoot and remediate all application issues.
  • Participate in Off-Hours application support rotation.
  • Escalate application defects to Engineering team.
  • Forward application enhancement requests to Product team.
  • Collaboration :

  • Work closely with sales, business and other technology teams to improve product and customer experience.
  • Attend and actively represent the team on internal and external meetings.
  • Participate / own adhoc projects as required.
  • Application Release Management :
  • Deploy & test new application releases.
  • Enhance / improve automated deployment capabilities.
  • Infrastructure Support :

  • Respond and rapidly resolve or escalate any infrastructure related incidents.
  • Documentation :

  • Create and maintain clear & concise documentation on all application processes and procedures.
  • Qualifications :

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
  • Minimum of 5+ years in a general Technical Support / Analyst role.
  • Strong written and oral communication skills
  • Knowledge of Windows, Linux Operating Systems / Hardware
  • Intermediate Linux, Windows, MS SQL Scripting Experience.
  • Experience with MS SQL Server and Oracle Databases and basic SQL
  • Knowledge of release management concepts and Jenkins.
  • Strong, independent problem solving ability
  • Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

    We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and / or mental disabilities.

    If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your requestto TalentAcquisitionTeam dnb.

    com. Determinationon requests for reasonable accommodation are made on a case-by-case basis.

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