ABOUT THE ROLE
CASA MARTINI Operation Manager role is located in Pessione and is related to :
Manage operations and organization in respect of given annual Turn Over target, along the entire Tour path and Event life cycle
The Attraction / Engagement
Have a fundamental understanding of the key importance of excellence in customer experience and hospitality.
Oversee daily Visitor Center operations, including all aspects of visit (experiential, operational, events, retail, bistrot and supporting CM Team on delivering excellent experience)
Ensure the Visitor Center maintains the highest quality of cleanliness and looks the standard befitting the brand daily.
Maintain a strong TripAdvisor score (>
4.6) and collecting feedback from review systems (CRM, Facebook / Google etc).
Understand and incorporate leading edge technologies as part of the experience (Sparkle) and ensuring visit path technology are always up and running or informing related vendors timely in case of any issue.
Working very closely under / with the ITA & Global Brand Team to stay up to date with current Brand Visual Identity / marketing platforms, and always remain on brand’.
Lead staff to deliver an engaging visitor experience based on an understanding of the key audiences that visit CASA MARTINI and develop a deep affinity with the brand home in them.
Directly responsible for 2 direct reports (Shop Specialist and BH Ambassador) and their associated staff, plus the Host Team responsible to guide the daily tours.
Responsible to define weekly / monthly shift according to Consumer offering, MICE business and ADVOCACY hosted groups, managing and allocating resources and optimizing structure costs.
Identify potential efficiency and implement cost saving to the CM operation flow according with MARTINI BH Manager, proposing potential solution and overseeing on adopted process improvements.
Support the MARTINI Brand Homes Manger and MARTINI Management Team (both Market and Operation Team) as well as Bacardi Brand Home Director, as a unified company, understanding the matrix reporting line.
Maintain and oversee all operational systems and A / V interface for CASA MARTINI dealing with IT dep when necessary or with related vendor.
Admin Management of Structure Costs operating budget, including tracking & monitoring, and reporting to the MARTINI BH Manager regularly, as well as monthly reporting.
Keep maintenance cost under control and identify efficiency and potential saving and changing in the way of working, according with BH Manager.
Responsible for the operation of effective cost control measures to ensure the maximum profitability from all sources of income Ticket Sales, Spirit Sales, Branded Goods, E-Shop, Bistrot, etc.
Proactively oversee furniture and consumable needed to run CM experience and is responsible to recurring reorder, setting minimum threshold.
Responsible for goods consumption declaration on corporate system.
Perform SAP Good Receipts timely when services are executed or purchased material is delivered.
Run report of corporate systems periodically and present back to BH Manager
Compliance and Protection
Ensure that MARTINI visitor center complies with all corporate governance and EHS licensing legislation.
Ensure the Visitor Center operates within internal Bacardi guidelines, and H&S systems / protocol
Oversee, and be the Designated Premises Supervisor for all alcohol sales and sampling, adhering to all legal recommendations by the local authority and upholding Bacardi’s strong stance to the responsible consumption of alcohol.
Oversee the day to day of the Brand home, during opening hours, and also out of hours in emergencies or as required, including weekends if needed.