Application Support Specialist
Cognizant
Milan, Milano, Italy
2 gg fa

Service Team Member - Application Support Specialist

  • Provide second third level support to resolve complex problems.
  • Perform monitoring of systems for software errors, failures and capacity issues; troubleshoot, diagnose and escalate.
  • Perform incident and problems investigations, identifying the root cause and the shortcut / work-around solutions
  • Ticket management (Service Now and Jira Tools)
  • Create, maintain and review operational and technical documentation
  • Log analysis to build work-around and bug track report
  • Troubleshooting and problem solving skills
  • Ability to manage multiple tasks
  • Supporting and managing IT application infrastructures : Unix support, Secury, DB support
  • Ability to collaborate with other teams (internal and / or external)
  • Demonstrate the ability for troubleshooting and problem solving activities
  • Good knowledge and experience using ITIL Framework for changes and incidents
  • Basic knowledge of Service Now or other ITIL based tool (ex : ServiceDesk) and Jira
  • Italian speaking
  • Good English communication skills (written and oral)
  • Has a past experience in the Supply Chain industry
  • 3+ years of experience in similar roles
  • ITIL V3 Foundation" certification
  • Knowledge of MA WMoS application from Manhattan
  • Employee Status : Full Time Employee

    Travel : No

    Job Posting : Jan 07 2021

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