Customer Technical Support Engineer
Technicolor
Milano, Italy
7h fa

Job Description

The Customer Technical Support (CTS) Engineer supports the customers on technical topics during the whole lifetime of a product from presales until phase out of a product (Product range : DSL-, Fiber-, Mibil-Gateways and Networking Products of Digital Home).

He / She creates customized SW builds and performs technical trainings for customers tailored to the operation of the customer specific product.

Responsibilities :

  • Creates customized SW Builds to apply Network integration for dedicated customers
  • Tests Customized SW in Customer network scenarios
  • Analysis technical issues on site / remote
  • Manage issue resolution between Customer and BU in all phases of Product life cycle
  • Executes Product and Network Demonstrations tailored to Customer requirements in Presales Phase
  • Supports the tendering team by answering technical statement of compliance and follows the technical Contract negotiations and adopts the technical Documentation
  • Performs customer tailored technical Product training (configuration, operation, helpdesk)
  • Single point of Contact for all technical questions of Customer in presales, sales and post sales phase
  • Location :

  • Italy, Turino
  • Education :

  • Bachelor of Engineering or Informatics
  • Technical skills :

  • Understanding of the following technologies : Ethernet, VLAN, 802.11, USB, ATM, GPON, DOCSIS and DSL
  • Basic understanding of the TCP / IP protocol suite (incl. NAT, ALG, VPN, UPnP, DNS, DHCP). Preferably also in an IPv6 context.
  • Understanding concepts of the following applications and their underlying technologies : VoIP (SIP / MGCP), IPTV (IGMP / multicast), TR69 and DLNA / UPnP AV
  • Experience with IP routers / gateways and IP networks in general
  • Knowlegde of problem-analysis / troubleshooting
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Experience :

  • Some earlier experiences in the field of testing for telecommunications equipment shall be considered as an advantage. (2 years)
  • Language : English is mandatory

    English is mandatory

  • Italian is mandatory
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