Field Service Engineer (TSS01)
Datalogic
Cologno Monzese
3 gg fa

Field Service Engineer

Datalogic is looking for a Field service Engineer to join our Field ServiceTeam in Monte San Pietro (BO) : provide state-of-the-art onsite services (installation, preventive maintenance, break-fix / troubleshooting call-out, site survey etc.

and technical support to customers on our range of Auto ID products, in particular our range of Stationary Industrial Scanners.

Essential duties and responsibilities :

  • Install (mechanical, cabling), configure and start-up (commissioning) Datalogic equipment at customer site as per pre-defined specifications
  • Maintain, adjust and replace onsite Datalogic devices of existing customer systems
  • Follow rigorously safety and security onsite company procedures
  • Escalate to upper technical level problems that can’t be solved independently
  • Issue timely and accurate service reports (including expenses report)
  • Extend or help building a respectful relationship with customer by always adopting an exemplary attitude
  • Requirements :

    Education (School / Specialization) : Associate or Bachelor degree in a technical field such as electronics, networking.

    Primary Language Italian

    Other Language English

    Years of Experience Preferred is 2 / 3 years of prior experience on Field Service Activities in automation or other similar market with Electrical and Electronical devices.

    Other Information and Specific Skills :

  • Electrical Schematics reading
  • Troubleshooting and diagnostic experience of hardware and software
  • Remote PC diagnostic and remedy support
  • Good understanding of computer networks
  • PLC communications experience : Device-net, Profinet, Profibus
  • Experience working with auto ID products
  • Proficient in Microsoft Office Software (MS Dynamics is a plus)
  • Good communication and interpersonal skills
  • English intermediate level (expert is a plus)
  • Ability to travel domestic and international (mainly EU) extensively (up to 85% of time)
  • Willing to work during alternative work schedules such as weekend and / or overnight
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