Field Service Engineer
Datalogic is looking for a Field service Engineer to join our Field ServiceTeam in Monte San Pietro (BO) : provide state-of-the-art onsite services (installation, preventive maintenance, break-fix / troubleshooting call-out, site survey etc.
and technical support to customers on our range of Auto ID products, in particular our range of Stationary Industrial Scanners.
Essential duties and responsibilities :
Install (mechanical, cabling), configure and start-up (commissioning) Datalogic equipment at customer site as per pre-defined specifications
Maintain, adjust and replace onsite Datalogic devices of existing customer systems
Follow rigorously safety and security onsite company procedures
Escalate to upper technical level problems that can’t be solved independently
Issue timely and accurate service reports (including expenses report)
Extend or help building a respectful relationship with customer by always adopting an exemplary attitude
Education (School / Specialization) : Associate or Bachelor degree in a technical field such as electronics, networking.
Primary Language Italian
Other Language English
Years of Experience Preferred is 2 / 3 years of prior experience on Field Service Activities in automation or other similar market with Electrical and Electronical devices.
Other Information and Specific Skills :
Electrical Schematics reading
Troubleshooting and diagnostic experience of hardware and software
Remote PC diagnostic and remedy support
Good understanding of computer networks
PLC communications experience : Device-net, Profinet, Profibus
Experience working with auto ID products
Proficient in Microsoft Office Software (MS Dynamics is a plus)
Good communication and interpersonal skills
English intermediate level (expert is a plus)
Ability to travel domestic and international (mainly EU) extensively (up to 85% of time)
Willing to work during alternative work schedules such as weekend and / or overnight