Customer Care Project Manager
Desio, Italy
6 gg fa

Company Overview :

Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries.

With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.

Position Description :

  • Position Description
  • Project Engineer

  • Claims and Customers Management
  • Documentation Handling and Management
  • Claim Cost Control
  • Collaborate with all departments (Quality, Engineering, Manufacturing, etc ) to define and implement required solutions
  • Buy Out commercial negotiation and procurement.
  • Promote improvement initiatives, including kaizen, lesson learned and RISQ, to prevent future claims and aim to operational excellence
  • Mission of the customer care team is to provide best possible solutions and maximize customer satisfaction
  • Position Requirements : Position Requirements

    Position Requirements

  • Engineering degree (mechanical, aerospace, energetic)
  • 2-3 years of Customer Service / Warranty Support professional experience
  • Technical knowledge of pumps and / or other rotating equipment is nice to have
  • Ability to multi-task, managing multiple projects and competing priorities
  • Ability to communicate effectively in written and verbal formats
  • Be able to communicate with people from various cultures and nations
  • Open minded, self-starter
  • Attitude to work in a team
  • Willingness to learn and to manage claims& projects
  • Planning and organizing
  • Fluent English and Italian (both are mandatory)
  • Proficient computer skills (Microsoft Office package and Oracle Application)
  • Full availability to travel
  • Preferences :

    Please, send your ENGLISH CV version

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