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Customer Success Group
As CPQ / EPC Architect you will support Salesforce Industries Professional Services and Salesforce Industries customers in their implementation of a Salesforce Industries project, performing architecture & design reviews, making recommendations for improvements and sharing industry best practices for a well performing and scalable solution.
In order to succeed in this role, it’s crucial for you to start from a strong foundation of both industry expertise and technology.
This foundation includes an acknowledgement that the keys to every successful CPQ implementation are a sales catalog that enhances the end-user experience across all channels, a technical catalog that addresses the needs of provisioning, billing and fulfilment systems and alignment between the two.
We are looking to expand our Professional Services team by hiring talented, enthusiastic and passionate CPQ & Product Model Architects.
5+ years’ extensive experience in the Telecommunications, Media or Energy industries supporting successful B2B or B2C digital transformations.
You’ll have 5+ years’ experience of working on implementation teams throughout the project lifecycle, ideally using Agile development techniques.
You’ll have a proven track record of successful architect / design on customer projects, preferably enterprise CRM implementations.
Performing design review and making recommendations is key.
You’ll be a self-starter, adept at picking up new skills and technologies such as Salesforce Industries and / or Salesforce, and eager to break new ground.
You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a functional demo.
Passionate about being hands on to demonstrate competence in Salesforce Industries' CPQ and Product Modelling capabilities.
Enjoy solving challenging problems.
Deep product modelling skills and understanding of how catalogs need to be constructed to simplify the sales experience.
CPQ design improves skills to produce optimal order capture flows while collaborating closely with other teams.
Product catalog and CPQ solutions (e.g. Apttus, Siebel, Steelbrick, NetCracker, Amdocs, etc).
Ability to conduct design reviews, make recommendations for improvements and ability to follow-up for customer success.
Salesforce platform skills.
Desired Certifications / Qualifications
Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field.
Salesforce certifications such as Administration, Developer, Cloud, etc.
TM Forum (SID, eTOM) knowledgeable.
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