Senior Product Manager - Telephony Integrations
Zendesk
Catania, Italy
1 gg fa

Job Description

Excited to grow your career at Zendesk?

At Zendesk, we build awesome software used by more than 150,000 businesses and millions of people. Our Talk team is looking for an experienced and forward-thinking Senior Product Manager to tackle reimagining how we support our Telephony Partners in developing exciting new integrations leveraging the best of both systems.

It is a visible and exciting role where you can pursue your passion for shipping phenomenal integration areas for SaaS software products.

Why you should consider this job :

This role is an exciting opportunity to expand and craft new product capabilities at Zendesk as we work towards our next billion dollars of annual revenue.

You’ll be working on a team passionate about making the experience of integrating solutions into Zendesk beautifully simple.

Your focus will be on working with partners and colleagues across Zendesk devising the next level of integrations and with Engineering to make these a reality.

This will require you to work with partners and executives in Product Development and technology alliances.

You’ll have the opportunity to uplevel the integrations across multiple areas including Agent presence / state, data capture, routing, reporting and workforce management

As a team we :

Collaborate with engineering, QA and design / UX to plan and deliver new features and improvement to how partners integrate with Zendesk

Work across multiple cross-functional teams, partnering with other Product Managers and Engineers on taking concepts from ideation to launch (and then some), acting as the conduit.

Work with partners to understand needs and present a vision for joint success.

Align with the corporate and team strategies to develop both short and long-term roadmaps based on customer feedback, data, and market needs.

Regularly collaborate with teams across the globe to understand and develop vital features to improve our integrations

Communicate and collaborate across departments like product, sales, success, and advocacy to ensure the awareness and success of our products and features.

Demonstrate sound technical understanding to make strong decisions, and write detailed stories and product plans.

Direct the creation and maintenance of documentation, guides, and tutorials.

Expect to travel a few times a year to work with the global teams, sometime in the future!

What you bring to the role :

You’re a hands-on systems thinker with a passion for making sophisticated processes simple and intuitive for business users.

You have about 4 years of Product Management experience under your belt, and you’ve spent most of that time working on SaaS products.

In that time, you can point to one or two major improvements you made for non-technical and technical users of the software and how you measured that success.

You have strong opinions, weakly held, and you enjoy a good debate to get to the best possible solution.

You have gained and held the trust of an engineering team through complex projects and helped them work through ambiguity with confidence.

Technical discussions don’t phase you.

You’ve managed dependencies and received the agreement and trust of stakeholders to deliver a successful product.

You have excellent writing skills and examples of how your written strategic planning, requirements, and everyday messages have moved teams to a conclusion.

You have experience driving feature delivery and business results with geographically distributed teams and approach these interactions with empathy and interest in finding the best ways to work together.

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At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships.

From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition.

Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at .

We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.

Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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