Services General Management is accountable for the company’s financial performance and client business outcomes. Manages client relationships and acts as a trusted advisor, thought leader and general manager to grow the business through sales.
Develops a client-centered agenda (plan), improves the financial quality of the account s (grow), harnesses innovations to meet contractual commitments (deliver) and provides the leadership that aligns teams and holds members accountable for results (lead).
Provides pan-company leadership working across the company and with customers as one unified company account team (lead).
Use of this job family is restricted : must own an account, sub-region / region P & L. (Note : The Account Executive has ultimate responsibility for the account.
A leader that manages a portion of a large account is referred to as an Account Manager and reports directly or matrixed to an Account Executive.)
Delivers Account Business Plan (ABP), Account Financial Plan (AFP), and Account Operating Plan (AOP).
Leads, coordinates, and manages the long-term, consultative, C- suite client relationship to become the client's trusted advisor.
Establishes and manages, a program to achieve client service excellence.
Presents pan-company Portfolio.
Meets or exceeds financial commitments.
Exercises responsibility for growing the company's year over year share of wallet and shareholder return.
Delivers technological and service delivery innovations that reduce costs and delight customers.
Delivers on the company's contractual commitments, technical or process innovations, reduces costs and delight customers.
Enforces a change management mechanism for requests outside the agreed scope.
Ensures a strong governance framework and meeting cadence within the company and between the company and the customers.
Leads all employees who provide services to the client, either directly or indirectly.
Education and Experience Required :
Bachelor's Degree or equivalent, MBA or equivalent preferred 10-12 years experience in account leadership roles such as sales, delivery or business management.
Experience working in a matrixed environment.
Experience in IT industry required and vertical industry preferred.
P & L, sales and risk management skills required.
Knowledge and Skills :
General Management Skills.
Consultative sales skills Financial Acumen.
Knowledge of IT Industry, including trends and competitors In depth knowledge of vertical industry.
Change Management skills.
Strong communication skills.