The primary responsibility of the IT Assistant will be to assist the Information Technology department with all aspects of technology as it relates to the Milan and all Italian managed offices, the European’s Region and BCG.
This includes user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs.
The IT Assistant will be responsible for supporting and resolving issues related to laptops, iPhone, iPad and Unified Voice technologies (Cisco phone / Jabber ), and able to successfully troubleshoot issues both independently and in collaboration with all available resources.
To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
support includes, but is not limited to, laptops, iPhone, iPad and Unified Voice technologies (Cisco phone / Jabber )Successfully troubleshooting issues both independently and in collaboration with all available resourcesMaintaining configurations of all notebook and desktop computer systems according to established standardsDocumenting and updating technology related instructions and procedures as requiredOverseeing and troubleshooting video conference and telecommunications systems in coordination with regional technical resourcesMaintaining problem call history by recording calls in Service-
Now help desk tracking database; analysing call data to proactively identify improvement opportunitiesManaging local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costsSetting up AV equipment for internal / external meetingsSetting up office for new staff members and office movesAudit and control of inventory, as requiredMonitoring mobile device usageReporting and analysis