Technical Business Manager
Thermo Fisher Scientific
Monza
9 gg fa

Job Description

The candidate will ensure the effective and efficient management of a customer account, guarantee a correct understanding of customer requirements in terms of expected deadlines, costs and service level but also ensure that during the lifecycle of product everything is done in compliance with MSA and agreement with clients.

Specifically the candidate will carry out the following duties :

  • understand technical requirements of clients, find the best solution for the client, communicate important information inside the plant in order to identify production costs and prepare quotations and cost books.
  • supervise the TT activities to be sure that costs, timeline and customer expectations, are always met.
  • prepare and constantly updated the commercial forecast and potential revenues;
  • ensure, together with the Technology Transfer Manager, the assessment of overall cost of new projects, through the collection of all the required information from different functions, with regard to Patheon’s stakes.
  • monitor progress status to identify corrective actions in order to maximize client satisfaction and revenues from the production order, in compliance with contract requirements (deadlines and service level);
  • collaborate with the involved parties inside the plant in order to identify, propose and carry out an efficient plan to settle the issue, while protecting Patheon interests and image;
  • ensure the development and management of good relationships with clients of the plant : constantly keep in touch with clients, fully understand technical requirements of clients, propose potential technological development plans to clients, in order to build and retain clients loyalty towards Patheon and contribute to the constant alignment of Patheon with potential new technological requirements of clients, whilst fostering and seizing new business opportunities.
  • Requirements :

  • Knowledge of the pharmaceutical Industry and CMO manufacturing processes
  • Analytical skills, Business-oriented, Client-oriented, excellent relationships skills at all levels;
  • Fluent English (speaking, reading, writing);
  • Ability to work well independently and in a team based environment.
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