GTS Engineer - St, Tech Support Engr profile description
LOCATION : Italy
ORGANIZATION UNIT :
Global Technical Support
POSITION TITLE :
St, Tech Support Engr
POSITION DESCRIPTION AND KEY RESPONSABILITIES :
Main responsibility is Tier3 Level support into GTS organization, incident management and resolution by direct troubleshooting work or knowledge re-use, working in direct interface with customer, R&D, Care and organization, dedicated mainly, but not limited to Italian customers.
Provide accurate solutions / workarounds for cases, based on in depth analysis, in the agreed timeframe with high quality to ensure 'first time' right.
Participates in emergency 24 / 7 duty, ensures proper EME case information and reporting.
On request, participates in Network deployment activities, i.e Installation&Commissioning and / or new HW integrations or expansions, SW maintenance activities such as SW update / upgrades and validation, launch, trials and pilot projects support.
POSITION REQUIREMENTS :
Between 6-8 years Telecommunications industry experience;
Minimum Bachelors Degree in Telecommunication Engineering or equivalent experience;
English spoken / written is mandatory;
Available to support emergency call-up rotas on a 24 / 7 basis; proven track record on a position involved with the 24x7 technical support of telecommunications networks is a plus;
Technical skills :
Advanced knowledge on optical transport and ROADM / DWDM technologies / products.
Strong understanding of Transmission Technologies and Protocols (Ethernet L2 / L3, MPLS-TP, Carrier Ethernet, IP / MPLS, GMPLS, OTN, SDH, MEF 2.0);
Understanding of Management System architecture (OSS), OSs (Windows, Linux and Unix) and VM environments (VMWARE), NBI interfaces (SNMP / Corba / Rest / Xml);
Experience with optical test equipment, i.e Traffic generator, Power Meter, OTDR, Optical attenuators, OSA, Wireshark;
Experience in technical support for DWDM products or similar activities, i.e commissioning and integration, optical networks planning and optimization, system verification will be a strong plus;
Experience in IP / MPLS networks architecturs and DCN network design realization and support for interconnecting Transport Network devices to management system (good konwlege of IP and OSI routing protocols such as RIP, OSPF, ISIS).
Personal Attributes :
Good communication skills, ability to clearly articulate solutions to the customer;
Team player and able of self-enabling on new technologies, new products;
Knowledge sharing mindset, actively developing and sharing knowledge via discussion forums and expert communities;
Strong customer focus;
Proactive, autonomous and able to build and maintain good relationship with customer;
Self-motivated well-organized individual who can prioritize work and handle multiple tasks under pressure;
Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.
EEO Employer / Vet / Disabled.