Front Office Trainee 2022 - JW Marriott Venice Resort & Spa
Marriott Hotels
Venice, Italy
2 gg fa

Posting Date Nov 22, 2021

Job Number 21121874

Job Category Management Development Programs / Interns

Location JW Marriott Venice Resort & Spa, Sacca Sessola Island, Venice, Benatky, Italy VIEW ON MAP

Brand Marriott Hotels Resorts

Relocation? N

Position Type Non-Management

Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.

As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.

With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Candidate Profile

  • The student must be enrolled in an University / School program in order to be eligible for this position;
  • At the moment of the final interview the student must provide a permit that allows him to perform an internship in Europe or an European passport;
  • Good level of English is mandatory (Italian language knowledge would be a plus);
  • Time Frames : this is a 6 Months Internship in between April and October 2022
  • Benefits

  • We offer accommodation, 1 meal / shift, uniform and 400 euro monthly allowance.
  • Internship Roles and Tasks

    Students will be assigned only one of the roles below throughout the entire Internship and he / she will assist with the following activities :

    Front Desk Services

    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Answer, record, and process all guest calls, messages, requests, questions, or concerns.

    Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests / visitors and dispatch bell staff or valet staff as needed.

    Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

    At Your Service Services

    Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

    Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension.

    Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.

    g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest.

    May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

    Guest Relations Services

    Supply guests / residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

    Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security / Loss Prevention) as necessary to resolve guest call, request, or problem.

    Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

    Notify Loss Prevention / Security of any guest reports of theft.

    marriotthotelinternship Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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