Customer Success Manager, R&D SMB (Remote)
Veeva Systems
Italy - Rome
4h fa

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster.

We are shaped by our values : Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do.

Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation , you will also work for a company focused on making a positive impact on its customers, employees, and communities.

The Role The success of our customers is Veeva's mission and our commitment, delivered by fostering a pro-active partnership and providing best-in-class services.

Our Customer Success Manager (CSM) team is specifically focused on the success of our small and mid-market customers, a fast-growing and exciting segment of the industry!Our SMB CSMs are highly skilled individuals with strong life sciences industry experience, who support customers across the entire R&D applications.

CSMs are engaged with each assigned customer to discuss Product usage and strategic growth. Combining our customer knowledge with product expertise, we help customers identify areas of improvement, develop best practices, and drive industry transformation.

What You'll Do

  • Align with R&D SMB customer application owners to promote strategic focus and strong program management across the Development Cloud (i.
  • e. Clinical, Quality, and Regulatory)

  • Evaluate how customers manage their Vault investment & identify efficiency and effectiveness gains
  • Guide customers through Vault products best practices via community meetings and webinars
  • Guide customers through release cycles to optimize consumption of Veeva releases (e.g. change management and validation)
  • Partner cross-functionally for small and mid-market customer success and business requirement fulfilment
  • Requirements

  • Hands-on experience using and / or implementing R&D (RIM, Quality, Clinical) software
  • 5+ years of experience in Life Sciences, preferably with small-to-midsize businesses
  • Demonstrated experience managing complexity within a Life Sciences organization
  • Must be able to take complex business and software concepts and articulate them to an audience of varying perception levels
  • Strong organizational, written and verbal presentation skills are essential
  • Self-starter with strong time management skills
  • Bachelor's Degree
  • Nice to Have

  • Direct experience working with Regulated Content management systems within Life Sciences organization(s)
  • Experience working within a life sciences software or consulting company
  • Participation in industry efforts outside of day-to-day job responsibilities
  • Detailed understanding of emerging industry best practices, trends, and / or standards
  • Perks & Benefits

  • Allocations for continuous learning & development
  • Health & wellness programs
  • LI-RemoteVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

    Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms.

    Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals.

    We value people for the individuals they are and the contributions they can bring to our teams.

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