Field Service Engineer
Core Informatics
Parma, Italy
15 gg fa
  • Represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal
  • Receive customer service requests for installations, relocation, calibrations, preventive maintenance and basic repairs (within EMEA and other regions)
  • Communicate schedule of services on a daily basis
  • Execute plan to help sell service contracts, parts, accessories, consumables, software, upgrades and training to customer base, while working towards the regional revenue goals defined by management
  • 5 Reasons to Work at Thermo Fisher Scientific

  • Manage workload and customer requirements in the territory designated by the regional manager
  • Act as a Thermo Fisher Scientific advocate in all capacities in customer facilities. Effectively communicate competitive information and additional sales opportunities to manager and sales team
  • Provide feedback to factory personnel for product improvements
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  • Report daily activities in the service SW in order to follow with the administration part
  • Maintain personal Field Service inventory of replacement parts
  • Return defective material in a timely manner, and order replacements in accordance with company policy
  • Maintain company assets in good and working condition
  • Perform other duties as assigned by Regional Service Manager
  • How will you get there?

  • Field Service experience would be appreciated for at least a few years and relevant Industry experience. Must be able to communicate effectively with a wide variety of people
  • Must have strong interpersonal and communications skills
  • Fluent / Good English language skills (written and spoken) if possible. Other languages appreciated
  • Proven ability to diagnose and resolve problems on sophisticated electronic, and mechanical systems while working in a customer factory
  • Ability to read, interpret and analyse component layout drawings, assembly drawings, wiring and labelling diagrams
  • At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.

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