Customer Helper - Duty Manager - FCO
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At and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

Reporting to the Regional Manager the Duty Manager is responsible for the day to day management of all operations at their airport, ensuring that Jet2.

com and Jet2holidays customers constantly receive first class levels of customer service.

Leading the airport operations, the Duty Manager will play a pivotal role in achieving our On Time Performance targets, investigating and making recommendations for improvements as well as ensuring the delivery of a VIP Customer experience through the Ground Operations Teams.

This is a hands on role, interacting with our customers and being an ambassador for the delivery of our VIP Customer Service .

You will work closely with the wider team and support the Regional Manager in key operational meetings, planning and resource management and ensure strict adherence to safety regulations by all service providers.

The successful candidate will be responsible for :

  • Deputise for the Regional Manager on key operational meetings including at the Airport AOC, any Airport user meetings, and other relevant meetings as agreed with the Regional Manager.
  • Ensure strict adherence to safety regulations by all service providers.
  • Manage attendance and leave roster for the team.
  • Responsible for station key performance indicators, investigating and making recommendations for improvements at the station.
  • Oversee all Ground Operations at the airport and ensure all services are carried out to the company standards and procedures.
  • Responsible for safety reporting using the company system (The Hub), ensuring all incidents are recorded and fully investigated.
  • Assist the Regional Manager with manpower planning, recruitment and resource allocation to ensure operational requirements are fully provided.
  • Liaise with the appointed ground handling agent, airport authorities, and Jet2holidays , ensuring that you drive a One Team’ ethos in all areas.
  • The successful candidate will have :

  • Fluent in both Italian and English
  • Previous experience of leading and managing teams in either a supervisory or management role is essential.
  • A good and inclusive leader with strong communication skills.
  • Excellent administration skills including rostering, KPI monitoring reviewing and SLA monitoring.
  • Good working knowledge of MS Office / Strong IT skills.
  • Proven track record of taking responsibility and effective management of service providers
  • Ideally previous experience in the airline industry
  • In return we offer :

  • Competitive salary
  • Excellent training and support to develop your career with
  • Fully paid training
  • Free uniform
  • One to Ones & coaching sessions
  • Great team spirit and atmosphere
  • Chance to make a real difference to our customers holiday
  • This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

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