Coord-Housekeeping (Seasonal Temporary)
St. Regis Hotels & Resorts
Rome, Roma, Italy
6 gg fa

Start Your Journey With Us The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St.

Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St.

Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St.

Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Runsold room reports, verify room status, determine discrepant rooms, prioritizeroom cleaning, and update status of departing guest rooms.

Assist Housekeepingmanagement in managing daily activities. Act as a liaison to coordinate theefforts of Housekeeping, Engineering, Front Office, and Laundry.

Document and resolveissues with discrepant rooms with the Front Desk. Prepare and distributeassignment sheets / workboards to Housekeeping staff.

Record, monitor, and updatelist of 'Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned bythe necessary time and assign rush rooms and rooms previously on the 'Do NotDisturb' list.

Complete required Housekeeping paperwork.

  • Follow allcompany and safety and security policies and procedures; report any maintenanceproblems, safety hazards, accidents, or injuries;
  • complete safety training andcertifications. Ensure uniform and personal appearance are clean andprofessional; maintain confidentiality of proprietary information;
  • protectcompany assets. Welcome and acknowledge all guests according to company standards;anticipate and address guests' service needs;
  • thank guests with genuineappreciation. Ensure adherence to quality expectations and standards. Developand maintain positive working relationships with others;
  • support team to reachcommon goals; listen and respond appropriately to the concerns of otheremployees. Speak with others using clear and professional language;
  • prepare andreview written documents accurately and completely. Enter and locatework-related information using computers.

    Stand, sit, or walk for an extendedperiod of time. Move, lift, carry, push, pull, and place objects weighing lessthan or equal to 5 kg without assistance.

    Perform other reasonablejob duties as requested by Supervisors.

    Safety andSecurity

  • Report work related accidents, or other injuries immediately upon occurrence to manager / supervisor.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety personnel.
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  • Complete appropriate safety training and certifications to perform work tasks.
  • Policies andProcedures

  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Guest Relations

  • Address guests' service needs in a professional, positive, and timely manner.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
  • Talk with and listen to other employees to effectively exchange information.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
  • AssistsManagement

  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Working withOthers

  • Support all co-workers and treat them with dignity and respect.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality.
  • QualityAssurance / Quality Improvement

  • Comply with quality assurance expectations and standards.
  • Physical Tasks

  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Enter and locate work-related information using computers and / or point of sale systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 Kg without assistance.
  • HousekeepingProtocol

  • Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
  • Contact Engineering, Service Express, or Housekeeping office directly for urgent repairs.
  • Respond promptly to requests from guests, Front Desk, or Service Express.
  • Request preventative maintenance or non-urgent repairs using appropriate method
  • Document and report outstanding issues that need to be handled to the manager / supervisor after shift is complete.
  • Check with the appropriate source (e.g., Housekeeping office, manager / supervisor) for additional assignments throughout the shift.
  • Identify room assignments and type of cleaning required for each.
  • HousekeepingCoordination

  • Close out house at the end of shift to ensure assigned rooms were cleaned, and communicate issues to next shift.
  • Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
  • Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
  • Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
  • Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out but bags were found in the room).
  • Prepare and distribute room assignments to Housekeeping staff.
  • Coordinate VIP service to ensure VIP's needs are met throughout the stay.
  • Record, monitor, and update list of Do Not Disturb' rooms.
  • Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
  • Document discrepant rooms and submit to Front Desk, Manager, or Accounting.
  • Assign rush rooms and rooms previously on the Do Not Disturb' list to Housekeepers as they occur.
  • Communicate with Housekeepers throughout the day to ensure that vacant dirty rooms are cleaned by the necessary time.
  • Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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