Africa & Middle East Iveco Product Support Manager
C​NH Industrial
Torino, TO, IT
2 gg fa

CNH Industrial is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence.

  • Each of the CNH Industrial's brands is a major international player in its specific industry : Case IH, New Holland Agriculture and Steyr for tractors and agricultural machinery;
  • Case and New Holland Construction for earth moving equipment; Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches;
  • Iveco Astra for quarry and construction vehicles; Magirus for firefighting vehicles; Iveco Defence Vehicles for defence and civil protection;
  • and FPT Industrial for engines and transmissions.

    PRIMARY FUNCTION :

  • Act as the main interface between AMEA Region and Global Product Support, Quality and Customer Care organisations. Ensure the Regional requirements and constraints are always taken in account.
  • Manage the Regional Product Technical Expert behaviour, performance and activities, ensuring that they are deployed in an effective and appropriate manner.
  • Support sub-regional PS organisations to serve dealers and customers on a timely basis, ensuring efficacy and efficiency.
  • ESSENTIAL RESPONSABILITIES :

  • Responsible within AMEA for technical support for the Commercial Vehicle segment (excluding Fire Fighting and Defence).
  • Escalate open Service Concerns to the Global Quality and Product Support groups and ensure a proportional response to the Regional Business requirements.
  • Drive the prioritisation and resolution of technical concerns in line with overall Business needs
  • Identify technical concerns that should be considered for PIP or Service Advice actions. Provide supporting documentation and justification.
  • Definition of the most efficient methods of technical repair and support in the Region.
  • Liaison with the brand teams, providing updates on technical support key issues and performance.
  • Advise sub-regional PS managers when dealer behaviour is not consistent with Technical Support guidelines.
  • Provide technical advice to warranty and legal staff as required.
  • With the sub-regional PS Managers, drive the implementation of functional processes and projects within the Region.
  • Facilitate the initiation of new distribution channels in conjunction with the Brand, Business Director, Trade Finance and Network Development team.
  • Accountable for departmental Budget development and adherence.
  • Support the AMEA warranty reporting and management for CV in Region.
  • Efficiently support the Field Service Technicians (FST) in the region
  • QUALIFICATIONS / REQUIREMENTS :

  • Engineering college qualification or equivalent.
  • Previous direct experience in the AMEA Markets.
  • Significant experience in Product Support for CNHI products.
  • Capacity to work in a complex matric organization.
  • Proficiency in English
  • Proficiency in using the full Office package, plus specific job related main sources and systems
  • Available to travel in the Region as needed.
  • Ability to recognise and react appropriately to changing priorities and multicultural environment.
  • Strong organisational skills with the ability to work as part of a cross-functional team.
  • Excellent analytical and problem-solving skills.
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