CNH Industrial is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence.
Each of the CNH Industrial's brands is a major international player in its specific industry : Case IH, New Holland Agriculture and Steyr for tractors and agricultural machinery;
Case and New Holland Construction for earth moving equipment; Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches;
Iveco Astra for quarry and construction vehicles; Magirus for firefighting vehicles; Iveco Defence Vehicles for defence and civil protection;
and FPT Industrial for engines and transmissions.
PRIMARY FUNCTION :
Act as the main interface between AMEA Region and Global Product Support, Quality and Customer Care organisations. Ensure the Regional requirements and constraints are always taken in account.
Manage the Regional Product Technical Expert behaviour, performance and activities, ensuring that they are deployed in an effective and appropriate manner.
Support sub-regional PS organisations to serve dealers and customers on a timely basis, ensuring efficacy and efficiency.
ESSENTIAL RESPONSABILITIES :
Responsible within AMEA for technical support for the Commercial Vehicle segment (excluding Fire Fighting and Defence).
Escalate open Service Concerns to the Global Quality and Product Support groups and ensure a proportional response to the Regional Business requirements.
Drive the prioritisation and resolution of technical concerns in line with overall Business needs
Identify technical concerns that should be considered for PIP or Service Advice actions. Provide supporting documentation and justification.
Definition of the most efficient methods of technical repair and support in the Region.
Liaison with the brand teams, providing updates on technical support key issues and performance.
Advise sub-regional PS managers when dealer behaviour is not consistent with Technical Support guidelines.
Provide technical advice to warranty and legal staff as required.
With the sub-regional PS Managers, drive the implementation of functional processes and projects within the Region.
Facilitate the initiation of new distribution channels in conjunction with the Brand, Business Director, Trade Finance and Network Development team.
Accountable for departmental Budget development and adherence.
Support the AMEA warranty reporting and management for CV in Region.
Efficiently support the Field Service Technicians (FST) in the region
QUALIFICATIONS / REQUIREMENTS :
Engineering college qualification or equivalent.
Previous direct experience in the AMEA Markets.
Significant experience in Product Support for CNHI products.
Capacity to work in a complex matric organization.
Proficiency in English
Proficiency in using the full Office package, plus specific job related main sources and systems
Available to travel in the Region as needed.
Ability to recognise and react appropriately to changing priorities and multicultural environment.
Strong organisational skills with the ability to work as part of a cross-functional team.
Excellent analytical and problem-solving skills.