For our Customer Service Department for the brand Napapijri in Pederobba (Treviso) office we are looking for a Temporary (about 4 months) Customer Service Representative English speaking.
Your main responsibilities will include :
Achieve Revenues Results
Work closely with planning, credit, sales and DC to maximize shipments of customers’ orders, discounts, etc.
Set and support shipping forecast accuracy by providing structure feedback of shipping evolution, deviation from projected performance, expected issues etc.
Become a Key player providing solutions to business needs related to supply chain.
Identify and solve account issues related to products orders, deliveries, credit issues, returns.
Serve as a key link between the customer finance, transportation, distribution.
Setup new accounts
Manage returns, maximizing the re-allocation of dropped orders
Be seen as a true partner of the sales teams
Enter at once and replenishment orders within given guidelines
Be an active member of the Customer service team, collecting team feedback from accounts, sales teams and other departments in order to identify areas of improvements
Participate actively in weekly meetings and / or conferences
Respond to customer enquiries in a timely and adequate manner
Reporting and Analysis
Analyze seasonal booking information, identify and manage the dropped orders in order to grow the business
Bachelor Degree is preferred, with a minimum of 2 years of directly relevant work experience
Fluent English mandatory
Spanish knowledge will be a plus
Strong Excel knowledge - mandatory
Pro-active problem solving and team work attitude is required as well as good communication skills to be able to be heard cross functionally and vertically within the company and the market place
Full time, from Monday to Friday