Management Consulting ServiceNow - Junior and Senior Consultant - Telco, Energy, Consumer, Industrial Markets
Ernst & Young Global Limited
Milano, IT
22 gg fa

We are a global mindset team with a cooperative culture. Our goal is to transform our client’s processes in order to improve their business.

We hire the best people who will contribute to find innovative solutions.

EY Technology - IT Governance, Audit, Compliance & Risk provides its clients with, among others, the following services :

  • Technology Governance & Organization
  • Technology Assessment
  • ServiceNow (roadmap, service design and delivery, workflow management, governance & PMO)
  • Business processes orchestration e automation
  • Business processes digitalization
  • Digital Readiness / Check-up
  • For our Milan office we are looking for Junior and Senior Consultants that will be involved in :

  • Automation and optimization of enterprise processes through Digital Technologies
  • Business Architecture solutions definitions and design
  • Process design, re-engineering and optimization
  • Analysis of as-is and definition of to-be processes, including workflows and roles and responsibilities
  • Assessment, design and implementation of new processes on ServiceNow with reference to
  • oIT Service Management

    oBusiness Architecture Solutions

    oCustomer Service Management

    oEmployee Service Center

    oDemand & Project Management

    oSecurity Operation and GRC

  • Design and implementation of Performance Analytics through ServiceNow
  • Apply for this job if you have :

  • 1 to 5 years consulting experience
  • Experience in designing and implementing market-leading Service Management Solutions, mainly Service Now
  • Experience in leveraging digital technologies aimed at transforming and optimizing business and service processes (AI, Robot, Chatbot, Cognitive solutions, Machine and Deep Learning)
  • Experience in projects with a focus on process , design and reengineering of processes through technology enablers
  • Experience in designing solutions and integrating processes of HR, Finance, Sales, Services, Marketing, Supply Chaim, IT, Audit, Compliance, Security offices
  • Technology Governance model, strategy and roadmap definition
  • Governance Maturity Assessment
  • Ability to work independently
  • Proficiency in Italian
  • Proficiency in English (both written and spoken)
  • Availability to travel
  • Certifications in ITIL / COBIT or industry framework (ex : TELCO, ENERGY, MEDIA, etc) are a plus
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