GUCCI Client Services Associate German Speaking
Gucci
Scandicci, Italia
5h fa
source : Wizbii

Role Mission

Reporting to the Team Manager, the Client Services Associate is responsible for providing Gucci clients with a unique experience while managing end to end customer enquiries & cases via phone, e-mail and chat.

Key Accountabilities

  • Manage in- and out-bound contacts related to and on behalf of the stores
  • Manage in- and out-bound contacts related to digital business (web and phone sales) : product information, stock availability, order enquiries, returns and exchange, shipping information
  • Create long-term client relationships through Clienteling activities based on Company vision and client development strategy and tools.
  • Be fully aware and continuously up to date on product and brand information, collections, procedures and processes , encompassing all channels (digital, retail, outlets etc)
  • Perform as a team-player and contribute to the overall objectives ensuring a luxury omni-channel service
  • Support to complex customer cases of other Regions and other distribution channels
  • Enquiries from Instagram & Social media in general
  • Internal Requests from other departments including stores
  • Reporting & Analysis
  • Job Requirements :

  • Native or near-native proficiency in German and knowledge of English required
  • Min 2 years experience in a Client Services or Retail / Hospitality environment
  • Knowledge of fashion / luxury retail business and ecommerce space is a plus
  • Excellent interpersonal, communication and written skills are a must, as well as the ability and willingness to entertain proficient relationships with customers
  • Being able to deal effectively with people who may be worried, frustrated or angry
  • Must be creative, proactive and analytical, with good problem solving and decision-making skills
  • Ability to manage customer relationships in a highly diversified, constantly changing environment and remain calm under pressure
  • Ability to build and maintain positive and healthy relationships with all colleagues, clients and all other departments / partners
  • Must be able to work independently and proactively taking ownership of assignments and seeking creative solutions
  • Must be organised, flexible, collaborative, adaptable to change, and able to multi task in a fast-paced and diverse environment
  • Selling skills, KPI and performance driven individual
  • Driven by client mindset and striving towards delivering an excellent service to our Clients
  • G COMMERCE EUROPE S.P.A.

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