GUCCI Client Services Associate German Speaking
Scandicci, Italia
5h fa
source : Wizbii

Role Mission

Reporting to the Team Manager, the Client Services Associate is responsible for providing Gucci clients with a unique experience while managing end to end customer enquiries & cases via phone, e-mail and chat.

Key Accountabilities

  • Manage in- and out-bound contacts related to and on behalf of the stores
  • Manage in- and out-bound contacts related to digital business (web and phone sales) : product information, stock availability, order enquiries, returns and exchange, shipping information
  • Create long-term client relationships through Clienteling activities based on Company vision and client development strategy and tools.
  • Be fully aware and continuously up to date on product and brand information, collections, procedures and processes , encompassing all channels (digital, retail, outlets etc)
  • Perform as a team-player and contribute to the overall objectives ensuring a luxury omni-channel service
  • Support to complex customer cases of other Regions and other distribution channels
  • Enquiries from Instagram & Social media in general
  • Internal Requests from other departments including stores
  • Reporting & Analysis
  • Job Requirements :

  • Native or near-native proficiency in German and knowledge of English required
  • Min 2 years experience in a Client Services or Retail / Hospitality environment
  • Knowledge of fashion / luxury retail business and ecommerce space is a plus
  • Excellent interpersonal, communication and written skills are a must, as well as the ability and willingness to entertain proficient relationships with customers
  • Being able to deal effectively with people who may be worried, frustrated or angry
  • Must be creative, proactive and analytical, with good problem solving and decision-making skills
  • Ability to manage customer relationships in a highly diversified, constantly changing environment and remain calm under pressure
  • Ability to build and maintain positive and healthy relationships with all colleagues, clients and all other departments / partners
  • Must be able to work independently and proactively taking ownership of assignments and seeking creative solutions
  • Must be organised, flexible, collaborative, adaptable to change, and able to multi task in a fast-paced and diverse environment
  • Selling skills, KPI and performance driven individual
  • Driven by client mindset and striving towards delivering an excellent service to our Clients

    Invia candidatura
    Aggiungi ai preferiti
    Rimuovi dai favoriti
    Invia candidatura
    La mia Email
    Cliccando su “Continua”, autorizzo neuvoo ad utilizzare i miei dati ed inviarmi avvisi email come menzionato nella sezione Politica sulla Privacy di neuvoo. Posso ritirare il mio consenso e cancellare la registrazione in qualsiasi momento.
    Modulo di candidatura