IT Trainer and Helpdesk Officer
Clifford Chance
Milan, Lombardy, Italy
1 gg fa

The resource will join the Italian IT team and provide support to the Firm by reporting directly to the IT Manager Italy.

Key responsibilities

The role involves the following key responsibilities in the area of IT training :

  • Providing training on IT applications
  • Organizing, scheduling and delivering training and representing our group in all regional or global initiatives
  • Preparing reports on training when required (minimum once a month)
  • When required, creating ad-hoc training manuals or tip-sheets
  • Aligning the Helpdesk's findings with a training strategy, working closely with this group
  • Upgrading training content on a yearly basis or when new versions of tools become available
  • Coordinating with HR, relevant welcome sessions and other training initiatives
  • Working closely with the IT Manager and other trainers within the region in order to align training, communications and different related projects
  • Integration in the SE Regional training team, supporting ideas and initiatives launched within this framework
  • Supporting Best Delivery initiatives locally
  • In addition, the role will provide helpdesk support to the second line Service Desk support team in the areas described below

  • Providing user equipment support and maintenance
  • Dealing with asset management tasks (i.e., in relation to desktops, laptops, printers and other peripheral devices)
  • Providing IT and audiovisual equipment support for on and off-site meetings and events
  • Supplying business desktop software support
  • Recording incidents, problems, requests for assistance using a mandatory global incident management tool (currently Remedy)
  • Providing out-of-hours help desk support to users on a rotating basis (with other members of the IT Department), either remotely or, when necessary, on site.

    About the Firm and the Italy Offices

    We were one of the first international law firms to open offices in Italy Rome in and Milan in . We know the Italian market well and have long standing experience of cross-border deals.

    We have invested in our Italian offices and we are now one of the few firms who can offer clients a full-service capability.

    Our team of approximately lawyers comprises professionals qualified to practice in Italy, England & Wales and New York and all our lawyers are permanently based in Italy.

    Our firm, work and people span jurisdictions, cultures and languages. In a world where commercial success increasingly relies on globalisation, we offer clients a truly international perspective.

    Equal opportunities

    At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

    We are committed to treating all employees, Fee Earners and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.

    This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

    Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. Find out more here.

    For any additional information regarding working at Clifford Chance, please visit our LinkedIn Page

    Skills, Qualifications & Experience

    The successful applicant will :

  • Have at least two year's previous experience in a similar position, and, in particular, providing IT training to users
  • Be an excellent communicator, a good listener, client-focused, collaborative, open to and stimulated by working as part of interdisciplinary teams, have an agreeable manner and a patient but rigorous approach to dealing with problems and people
  • Be familiar with Windows, all Microsoft Office and other Microsoft applications.
  • Be fully familiar with training management tools and processes
  • Be totally fluent in Italian, with good level of English
  • In addition, the following will be an advantage, but are not an essential requirement for the role :

  • Knowledge of Lean IT Methodology or Scrum certification or experience
  • Holding a technical qualification in either computer science, computer systems or education & training qualification with demonstrable experience in a training role

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