About the role
Manage all reconciliation functions on assigned Broker accounts. Work with Profit Centre Champions and Broker contacts to ensure the successful resolution of account issues including queries.
This is a requirement to ensure both the Business and the Receivables groups overall improve processes to achieve better collection results through reconciliation and performance metric measurement.
Key Responsibilities :
Adhere to and act upon all account related requirements within the Web based Live Ledger
Manage all Cash & Production items on a timely basis and within guidelines set via Goal’s & Objectives to ensure all general operational standards re being met
Review account entries on daily basis and forward / escalate issues to appropriate area for resolution through Live Ledger Category process
Co-ordinate the day to day resolution of account queries / issues through Profit Centre contacts and Champions and the Broker’s, assuming ownership of all entries through to final resolution
Aim to resolve account issues on a timely basis prior to item becoming overdue
Liaise with Brokers and Profit Centres to ensure all non-paid / outstanding items are resolved
Escalate issues of non-compliance via Profit Centre and or Broker in execution of duties
Assist BPO as local focal point for queries about the cash allocation process
Ensure full accountability for the successful resolution of assigned queries further to escalation to senior Management for resolution advice
Be prepared to undertake various roles and responsibilities within receivables as required Key Capabilities.
What we’re looking for :
Strong verbal and written communication skills with internal & external customers
Advanced understanding of reconciliation guidelines, financial accounting
Able to work under pressure and to strict deadlines
Advanced knowledge of Excel including Pivots
Able to apply strong analytical skills and thought processes
Attention to detail and quality assurance
Liaise to deal effectively with people at all levels
Willingness to travel when necessary
Fluent in Italian language and good level of English
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.