Technical Account Manager, Professional Services, Google Cloud
Google
Milan, Metropolitan City of Milan, Italy
4 gg fa

Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative.

You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork.

Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge.

As a Google Cloud Technical Account Manager (TAM), you'll draw on your technical, communication and organizational skills to help customers get the most value from their Google Cloud Platform and G Suite investments.

Your previous experience with enterprise infrastructure implementations, cloud platform design, Big Data solutions, and application development will play a part in your day-to-day work driving success and advocating for our strategic customers.

You will manage all aspects of Google Cloud adoption, helping customers accelerate their journey to our platform and optimize their business and technical operations.

You'll develop relationships with business executives and IT stakeholders to understand their business requirements and goals.

Building on this knowledge, you will lead the shared strategic roadmaps to drive customer partnerships, provide technical guidance and program leadership, and facilitate customers’ digital transformation to maximize their value on Google Cloud.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future.

Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

  • Drive the customer partnership for key strategic customers. Establish executive relationships, conduct customer Quarterly Business Reviews (QBRs), advocate for customers to knock down adoption blockers, and coordinate across multiple work streams and teams to maintain customer momentum.
  • Manage relationships with customers to maximize value. Partner with customer technical and implementation leads and partners to manage and drive successful adoption of Google Cloud.
  • Guide customers through the entire innovation lifecycle, building strategic roadmaps and driving achievement of key milestones.
  • Provide best practices and accelerated support for Google Cloud Platform and G Suite Solutions. Develop best practice recommendations for Google Cloud partners based on the experience gained during customer engagement.
  • Drive customer feedback to Google product management / engineering to ensure the best possible production experience, and assist in prioritizing product requirements by communicating customer needs and impact.
  • Minimum qualifications :

  • Bachelor's degree or equivalent practical experience.
  • Technical experience in two or more of the following areas : data center infrastructure, operating systems, networking, security, system administration and / or service management.
  • Experience in account management, client service and / or management consulting.
  • Ability to speak and write in English and Italian fluently and idiomatically.
  • Preferred qualifications :

  • MBA or a graduate degree in Management, Engineering or a technical field.
  • Experience working with channel partners, systems integrators and third party developers to deliver successful solutions.
  • Experience in cloud operations, technical support or operations (e.g., capacity planning, product release management, etc.).
  • Application / workload migration experience to cloud architecture.
  • Ability to present technical materials effectively to diverse stakeholder groups and to engage effectively with executives of large enterprises on both technical and non-technical matters.
  • Excellent project management and stakeholder management skills, with a focus on translating business requirements into technology solutions.
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