Telesales Representative
Viva
Milan, Metropolitan City of Milan, Italy
1 gg fa

Description

About Viva Wallet . Viva Wallet provides innovative acquiring and issuing services to businesses of any size, based on their individual needs.

The company was founded in 2010 and has presence in most EU countries such as UK, Belgium, France, Romania, Greece, Spain, Italy, Cyprus and Germany.

It is an entirely cloud-based licensed e-money institution for the provision of payment services in the 31 countries of the European Economic Area (EEA-31) and Principal Member of MasterCard and Visa for issuing and acquiring and a partner to leading global companies, such as Microsoft, Alipay, and PAX.

We are looking for an enthusiastic Telesales Representative . The successful candidate will be responsible for contributing in generating sales for our company, whilst closing sales deals over the phone and maintaining good customer relationship.

More specifically, as a Telesales Representative you will :

  • Contact potential or existing customers to inform them about a product or service using scripts;
  • Answer questions about products or the company;
  • Ask questions to understand customer requirements and close sales;
  • Direct prospects to the field sales team when needed;
  • Enter and update customer information in the database;
  • Take and process orders in an accurate manner;
  • Handle grievances to preserve the company’s reputation;
  • Go the extra mile to meet sales quota and facilitate future sales;
  • Keep records of calls and sales and note useful information;
  • Requirements

    To be considered you should have :

  • Proven experience as telesales representative or other sales / customer service role;
  • Proven track record of successfully meeting sales quota preferably over the phone;
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe / explain them to prospects;
  • Excellent knowledge of English;
  • Excellent communication and interpersonal skills;
  • Cool-tempered and able to handle rejection;
  • Outstanding negotiation skills with the ability to resolve issues and address complaints;
  • High school diploma; BSc / BA will be considered a plus;
  • Benefits

    We are offering an attractive competitive salary and the opportunity for a rapid career development, working closely with a highly motivated team in a dynamic and fast- paced environment.

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